Pet Claims Team Leader

  • £27K+ too many benefits to mention!
  • Kings Hill, Tonbridge and Malling, Kent
  • Recruitment Solutions Folkestone Ltd

This lovely client, located on prestigious Kings Hill, specialises in insurance and with Pet Claims Insurance being a significant and ever increasing part of their business, we now have the go ahead to recruit for another Pet Claims Team Leader.

The company & customer experience.

The company works to the principals of Treating Customers Fairly or as you would wish to be treated and places a huge emphasis on customer care – NOT SALES!!!!

Extremely friendly, professional and supportive environment in which to work!

Looks for individuals who genuinely understand how they play a significant role in a positive customer experience

Applicants must have the ability to provide a level of service to all their customers that is memorable for the right reasons, ale to build upon their already outstanding reputation as a great company to work for and to do business with!

What essentials are we looking for in an individual?

Previous technical insurance claims experience is required

Some previous supervisory or team leader experience

Strong planning and organisational skills

The ability to work to deadlines

The ability to analyse data and MI (Management Information) and to report on the information provided

Leadership and motivational qualities

Complaint handling

A good standard of education

(These qualities should be clearly evident on our CV/work history)

Hours of work, salary & benefits:


Monday to Friday

36.25 hours per week

Flexible working requests considered

Amazing working conditions!

Amazing benefits that are too many to mention!

What does the position involve?

You will be required to build, develop and maintain an engaged team with the skills and experience necessary to deliver the agreed strategy and objectives

Proactively run the day to day running of the team

Overseeing operational processes whilst closely monitoring service level

Always support and promote a culture which is genuinely inclusive and respectful

Drive, lead and support the development of team members

Maximise team performance through effective coaching, mentoring and the use of performance management tools

Providing regular, honest and constructive feedback and assessment achievement

Drive a culture that encourages continuous business improvement through new initiatives to drive efficiency

Act as the first point of contact for complaints, via stakeholders and customers (internal and external) and deliver resolutions in line with timescales.

Always optimising opportunities to develop relationships right across the business to improve the customer experience which is key to this client

Complete 1-2-1’s

You will lead with integrity

Initiate and drive positive change

Please apply by attaching your CV.

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  • Advertiser: Agency
  • Reference: HM/PCTL