To lead, motivate and develop your department while managing the daily workloads and actively.
Provide support and guidance to the team while developing good working relationships with other Business Units.
Ensure all tasks are carried out effectively and professionally whilst adhering to departmental procedures and targets.
Assist the Head of Operations Support with projects.

Hours
Thirty-five hours per week, Monday to Friday between 9am and 5pm. Due to the nature of this role, hours may vary in line with business needs.

Main Duties
Monitor processing volumes and maintain forecasting models to ensure staffing levels are correct.
Manage performance by motivating employees and monitoring adherence to their objectives.
Coordinate recruitment and on-boarding of new employees as and when required.
Review the performance of the team members, identifying training needs and planning training sessions.
Complete skill and knowledge needs assessments, performance reviews and cost/benefit analyses.
Coach, motivate and retain employees. Perform routine QA's to improve quality, minimise errors and track operative performance.
Coordinate bonus, reward and incentive schemes. Set and meet targets around real time performance of the department, productivity, efficiency and quality.
Ensure all relevant communications and data are updated and recorded.
Communicate company vision, mission strategy and goals so every employee understands his or her role.
Produce daily, weekly and monthly MI for the team relating to work and volumes within the specified timescales.
Review and update procedures and ensure task are carried out with them.
To liaise and work closely with key stakeholders around the business to gather information and resolve issues.
Collate regular statistics for month end reports.
Provide acurate and timely analysis for the management as requested.

Skills & Experience

Interested candidates will have excellent people management experience along with strong analytical and strategic skills. The focus of the role is on processess and streamlining departmental functions.

This is not an accounts position.