This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.
2nd Line IT Support
Faversham
£26,000 - £28,000
In the role of 2nd Line / Desktop Support you will be: -
* Providing 2nd line support for up to approx. 400 users, solving technical problems and getting involved with advising clients and assisting the 1st line team
* Proving technical support via telephone and email, as well as occasional visits off site
* Solving technical problems and keeping customers updated with progress
* Assisting with the resolution and monitoring of incidents, and acting as a point of escalation for 1st line tickets
* Assisting customers with their questions about supported software, ensuring delivery within SLA's
* Desktop/Application troubleshooting and Server support
* Working closely with the IT Manager and supporting the extended team when needed
* Logging and handling tickets
* Supporting other service desk operations as required
* Communicating effectively verbally and in writing
To be considered for the 2nd Line / Desktop Support role, candidates should have experience of: -
* Windows 7 & 10 Desktop Support
* Group Policies
* Exchange/Office 365 Management
* Knowledge of a Ticket Logging system
* Dealing with escalated issues
* Proven experience of working within an SLA
* Working in a customer service role
As the "Face of IT" within the business, you will also be enthusiastic, customer-focused, friendly, have excellent communication skills and have a full driving licence.
Advertiser: Agency
Reference: 894846
Posted on: 2019-12-18 10:01:26
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Faversham, Kent
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Brett Concrete
Competitive salary, incentive scheme plus contributory pension scheme
IT and Telecoms Support Engineer
tecwork
£23000-£32000 dependant on experience and final scope
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This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.
2nd Line IT Support
Faversham
£26,000 - £28,000
In the role of 2nd Line / Desktop Support you will be: -
* Providing 2nd line support for up to approx. 400 users, solving technical problems and getting involved with advising clients and assisting the 1st line team
* Proving technical support via telephone and email, as well as occasional visits off site
* Solving technical problems and keeping customers updated with progress
* Assisting with the resolution and monitoring of incidents, and acting as a point of escalation for 1st line tickets
* Assisting customers with their questions about supported software, ensuring delivery within SLA's
* Desktop/Application troubleshooting and Server support
* Working closely with the IT Manager and supporting the extended team when needed
* Logging and handling tickets
* Supporting other service desk operations as required
* Communicating effectively verbally and in writing
To be considered for the 2nd Line / Desktop Support role, candidates should have experience of: -
* Windows 7 & 10 Desktop Support
* Group Policies
* Exchange/Office 365 Management
* Knowledge of a Ticket Logging system
* Dealing with escalated issues
* Proven experience of working within an SLA
* Working in a customer service role
As the "Face of IT" within the business, you will also be enthusiastic, customer-focused, friendly, have excellent communication skills and have a full driving licence.
Advertiser: Agency
Reference: 894846
Posted on: 2019-12-18 10:01:26
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jobs in Faversham, Kent
Brett Concrete
Competitive salary, incentive scheme plus contributory pension scheme
IT and Telecoms Support Engineer
tecwork
£23000-£32000 dependant on experience and final scope
KHR - Recruitment Specialists
Up to £23000 per annum + + Excellent Benefits