Customer Service Advisor

£20,000 PA + bonus

Westerham, Kent - will ideally drive due to location

Monday - Friday (37.5 hour per week)




Main Duties/Responsibilities:

To provide technical support, correctly identifying products or services required whilst meeting the needs of the Customer, answering a high number of calls within a compliance based framework to a satisfactory conclusion and where this cannot be achieved, escalating to a senior member of the Management team. Updating customer records in line with GDPR regulations using in- house data bases.

Other responsibilities:

* Deliver excellent customer service
* Handle customer questions and complaints
* Handle service problems politely and efficiently
* Understand company products and services
* Maintain pleasant and professional image
* Maintain accurate customer records

Key skills required:

* Experience in a similar role is essential
* Excellent telephone manner & customer service skills
* Computer literate
* Educated to GCSE level and above



If you feel you have the relevant experience and wish to be considered for this role, please send us your up to date CV via the 'apply' button today

Connect2Staff/Connect2Kent, part of Commercial Services Trading/Kent Ltd, is an equal opportunities Employment Agency & Business and positively encourages applications from all suitably qualified and eligible candidates.