Technical Customer Services Advisor
  Up to £20000 per annum + plus bonus
  Westerham, Kent
  permanent,full-time

This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.


Working for our well established customer in Westerham you will join a fun and busy team who provide technical support, correctly identifying products or services required whilst meeting the needs of their Customers

The role will be to answer a high number of calls within a compliance based framework to a satisfactory conclusion and where this cannot be achieved, escalating to a senior member of the Management team.

You will offer technical support to the customer on their products that are in warranty

Duties

* Handles customer questions and complaints,
* communicates well with customers,
* handles service problems politely and efficiently,
* always available for customers,
* follows procedure to solve customer problems,
* understands company products and services,
* maintains pleasant and professional image.
* Maintains accurate customer records
* Clear and concise approach
* confident and articulate
* able to up sell and make sure each customer is given the best product
* Ability to read customers via the telephone to assess and handle difficult situations]
* Strong IT skills

The basic salary being offered is £20,000, after 6 months you have the opportunity to earn another £1500 per annum paid monthly as a bonus amount paid against achievement of monthly targets set around quality, volume, GDPR etc of calls.



benefits:

25 days holiday plus auto enrolment pension 4% contribution from business with employee paying 4% plus

2 x basic salary for Life Assurance once passed probation.

Free parking on site

discounted local gym membership and Christmas and Summer parties hosted by the Company.

Connect2Staff/Connect2Kent, part of Commercial Services Trading/Kent Ltd, is an equal opportunities Employment Agency & Business and positively encourages applications from all suitably qualified and eligible candidates.


Advertiser: Agency

Reference: 958363

Posted on: 2019-11-20 11:05:57

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Technical Customer Services Advisor
  Up to £20000 per annum + plus bonus
  Westerham, Kent
  permanent,full-time

This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.


Working for our well established customer in Westerham you will join a fun and busy team who provide technical support, correctly identifying products or services required whilst meeting the needs of their Customers

The role will be to answer a high number of calls within a compliance based framework to a satisfactory conclusion and where this cannot be achieved, escalating to a senior member of the Management team.

You will offer technical support to the customer on their products that are in warranty

Duties

* Handles customer questions and complaints,
* communicates well with customers,
* handles service problems politely and efficiently,
* always available for customers,
* follows procedure to solve customer problems,
* understands company products and services,
* maintains pleasant and professional image.
* Maintains accurate customer records
* Clear and concise approach
* confident and articulate
* able to up sell and make sure each customer is given the best product
* Ability to read customers via the telephone to assess and handle difficult situations]
* Strong IT skills

The basic salary being offered is £20,000, after 6 months you have the opportunity to earn another £1500 per annum paid monthly as a bonus amount paid against achievement of monthly targets set around quality, volume, GDPR etc of calls.



benefits:

25 days holiday plus auto enrolment pension 4% contribution from business with employee paying 4% plus

2 x basic salary for Life Assurance once passed probation.

Free parking on site

discounted local gym membership and Christmas and Summer parties hosted by the Company.

Connect2Staff/Connect2Kent, part of Commercial Services Trading/Kent Ltd, is an equal opportunities Employment Agency & Business and positively encourages applications from all suitably qualified and eligible candidates.


Advertiser: Agency

Reference: 958363

Posted on: 2019-11-20 11:05:57

I want to receive the latest job alerts for:

jobs in Westerham, Kent

By creating a job alert, you agree to our Terms . You can change your consent settings at any time by unsubscribing or as detailed in our terms.

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