The Kings Ferry Group have an exciting opportunity for you to join our team as Supplier Relations Executive. We’re an award winning provider of transport who are rapidly growing and innovating in the Private Hire market, for us, 2020 will be a key year of expansion across the UK.

Our successful and growing Service delivery team is fundamental in positioning us as the leading provider for Ground Transport across the UK. We’re looking for an enthusiastic, customer focused and commercially minded team player who will bring new ideas and build strong, lasting relationships with our suppliers.

We work with over 500 audited and approved coach and bus operators across the UK to deliver a world class service to our customers. Part of the role will include working closely with our parent company, National Express, to strengthen these relationships and procure a solution that is beneficial across the business. We’re looking for someone with strong negotiation skills, a customer focused mind-set, and the ability to recognise opportunity for improving processes and efficiencies across the department.

This role is based in our head office in Gillingham, you will be responsible for all administrative functions that support the Service Delivery Manager with delivering the most profitable and effective services to both our customers and the business.

To be considered for this role you should be able to demonstrate good communication and negotiation skills, have an eye for detail and be able to work on your own initiative. In return you will be offered a competitive salary with a bonus structure included.

KEY RESPONSIBILITIES

•Develop supplier relationships and maintain good communications
•Assist in the selection and onboarding of new suppliers
•Effectively communicate with suppliers to resolve queries and issues.
•Assist the department in the collation and reporting of information to assess and evaluate suppliers.
•Maintain department records and undertake any general departmental administration
•Building key relationships with the key departments within the business to ensure collaborative working.
•Assistance with complaint management
•Monitoring of CRM system and email inboxes to effectively manage workflow and tasks
•Procure favourable rates with suppliers through successful negotiation


SKILLS AND ATTRIBUTES

•Good communication and interpersonal skills
•Ability to form effective and productive working relationships
•Able to plan and organise work
•Strong administration skills with keen attention to detail and accuracy
•Ability to work in a fast paced and reactive environment
•Proactive approach to operational needs
•Strong networking and stakeholder management skills
•Quick learner with the determination to succeed and ability to think outside the box
•Ability to analyse and interpret data in order to drive the business forward
•Excellent telephone manner being able to demonstrate first class customer service
• Strong time management skills and the ability to meet deadlines.
• Strong organisational skills.

EXPERIENCE AND QUALIFICATIONS

Experience within supply chain management within the travel industry would be beneficial along with
Prior experience in negotiation and managing supplier relationships
Strong excel skills