Apprentice It Support Engineer

  • £200.00 to £250.00 /week
  • Canterbury, Kent
  • Adm Computing

We are currently interviewing this year’s intake for our highly regarded Microsoft IT support apprenticeship program. The successful applicant will have the chance to work with our friendly SharePoint team of 6 IT Engineers and Developers. You will work towards ‘Level 3 Infrastructure Technician’, this being completed in-house. This process will include a range of modules to assist you in becoming a future IT engineer, such as, MTA networking fundamentals, MTA Cloud fundamentals, coding and logic, and business processes.

Daily Tasks

Logging of support calls received by phone/email from our customers and helping provide solutions as a member of one of our Helpdesk team. Hours 8.30 to 5.00 with a total of 1 hour break per day.

Soft Skills

We are looking for someone with excellent verbal communications skills, a ‘can do’ attitude, and a strong team player. Problem solving issues using own knowledge and support libraries plus seeking advice/assistance from your colleagues.

Education & Technical Skills

A strong interest in IT is very important and proven learning skills. Distinction in IT level 2 or 3 and Maths and English GCSE C or above preferable.

About the Role

Working in our IT support department. Acting as a first point of call for logging calls from Customers. Assigning priority tickets and managing customer expectations of time to resolution.

Future prospects and Career Progression

We would hope the successful candidate would progress within the company to First Line Support role.

Job Type: Apprenticeship

Salary: £200.00 to £250.00 /week

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