This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.
1st Line Service Desk Support Analyst
King's Cross, London
£22k - £24k depending on experience
VR/02691R
Our client is a Global Advertising company and now has a requirement for a First-line Service Desk Analyst to act as the first point of contact for all IT-related support requests.
Excellent communication skills together with a friendly customer-service approach is a must.
Supporting users on both Windows and Apple Macs and be able to work across multiple sites and shift patterns.
Main Responsibilities
· Field all incoming help requests from end-users via the helpdesk ticketing system, telephone, e-mail or in person. Ensure that these are dealt with in a positive, helpful and constructive manner with the end-goal being to maintain user satisfaction
· Working within a service-driven team to provide both local and remote support
· Prioritise requests and schedule fixes. Assign to the appropriate team members, both Service Desk and Infrastructure
· Use the helpdesk system to record, track and document the problem-solving process
· Administration of the equipment pools, tracking equipment loans and deployment and ensuring that all hardware assets are properly logged, maintained and monitored
· Basic Active Directory tasks such as password resets and account creation
· Perform other duties, as and when required, in order to provide a flexible approach to meet the needs of the business
· Help to foster strong relations between the IT Service desk and the rest of the company
Requirements
Candidates should have knowledge of some of the following platforms:
Microsoft Windows 7/8 &10 Mac OSX 10.7 and above, Microsoft Active Directory, Microsoft Office.
Excellent spoken and written English skills are essential, as you will be in direct contact with end users on a day-to-day basis, as well as preparing documentation and training material.
Advertiser: Agency
Reference: VR/02691R
Posted on: 2019-11-20 15:17:32
Send me Alert for jobs in:
London, Greater London
Email Address
Customer Service/Supply Administrator
Recruitment Solutions South East Ltd
£24-26500 + benefits
Lecturer/Senior Lecturer in Physical Geography
Canterbury Christ Church University
Lecturer: £37,099 - £42,978 pro rata per annum. Senior Lecturer: £44,263 - £54,395 per annum
Recycling Production Operative Days
Premier Work Support
£30200 - £35000 per annum + Plus benefits, accrued annual leave
This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.
1st Line Service Desk Support Analyst
King's Cross, London
£22k - £24k depending on experience
VR/02691R
Our client is a Global Advertising company and now has a requirement for a First-line Service Desk Analyst to act as the first point of contact for all IT-related support requests.
Excellent communication skills together with a friendly customer-service approach is a must.
Supporting users on both Windows and Apple Macs and be able to work across multiple sites and shift patterns.
Main Responsibilities
· Field all incoming help requests from end-users via the helpdesk ticketing system, telephone, e-mail or in person. Ensure that these are dealt with in a positive, helpful and constructive manner with the end-goal being to maintain user satisfaction
· Working within a service-driven team to provide both local and remote support
· Prioritise requests and schedule fixes. Assign to the appropriate team members, both Service Desk and Infrastructure
· Use the helpdesk system to record, track and document the problem-solving process
· Administration of the equipment pools, tracking equipment loans and deployment and ensuring that all hardware assets are properly logged, maintained and monitored
· Basic Active Directory tasks such as password resets and account creation
· Perform other duties, as and when required, in order to provide a flexible approach to meet the needs of the business
· Help to foster strong relations between the IT Service desk and the rest of the company
Requirements
Candidates should have knowledge of some of the following platforms:
Microsoft Windows 7/8 &10 Mac OSX 10.7 and above, Microsoft Active Directory, Microsoft Office.
Excellent spoken and written English skills are essential, as you will be in direct contact with end users on a day-to-day basis, as well as preparing documentation and training material.
Advertiser: Agency
Reference: VR/02691R
Posted on: 2019-11-20 15:17:32
I want to receive the latest job alerts for:
jobs in London, Greater London
Customer Service/Supply Administrator
Recruitment Solutions South East Ltd
£24-26500 + benefits
Lecturer/Senior Lecturer in Physical Geography
Canterbury Christ Church University
Lecturer: £37,099 - £42,978 pro rata per annum. Senior Lecturer: £44,263 - £54,395 per annum
Recycling Production Operative Days
Premier Work Support
£30200 - £35000 per annum + Plus benefits, accrued annual leave
Copyright © 1999 - 2024 JIK SOFTWARE LTD