Trainee Coaching & Development Co-Ordinator

  • £18.5K + amazing bens & working conditions
  • Kings Hill, Tonbridge and Malling, Kent
  • Recruitment Solutions Folkestone Ltd

An exceptional opportunity with a key employer located on Kings Hill specialising in insurance, for a Trainee Coaching & Development Co-ordinator to work on the Pet Insurance Claims Team.

The role is placed within the Customer Operations Department and could be ideal for example, for an individual currently working in an HR Admin or HR Assistant role, with the strength of character to move into a Trainee Coaching & Development Co-ordinator role.

We are looking for someone who has/is:

- Excellent communication skills

- A desire to mentor, coach and train

- Able to inspire and motivate others

- Able to encourage new and/or wider thinking in others

- A respectful, professional, manner

- The ability to respond competently and non-defensively to difficult or unexpected questions and challenges

- Able to provide open and constructive feedback to team members

- A track record of high performance standards

- A strong services delivery ethic

- Basic Pet knowledge desirable but not considered essential

The company

The company has been established for over 50 years and work to the principals of Treating Customers Fairly (or basically as you would wish to be treated)

It is a non-sales environment

It is an extremely supportive place in which to work

Exceptional long term career prospects

Amazing working conditions

Has an onsite subsidised coffee shop and restaurant.

Free parking.

Very attractive benefits that are too many to mention!

Extremely friendly, fun, professional environment in which to work where self-development and improvement is always supported and encouraged.

An opportunity to join a growing and vibrant operations team.

What would you be responsible for in this role?

Carrying out quality reviews on a daily basis providing immediate feedback to the staff member and recording performance anomalies effectively.

Assisting with coaching and supporting new and existing colleagues through a development culture

Identify areas for improvement in colleague performance and implement training plans to support development strategy

Assist with hosting training sessions for new and existing colleagues

Identify process inefficiencies and put forward ideas for potential changes for improvements

Maintain and update training material

Establish and maintain training records for all colleagues in relation to training and quality reviews

Update the management team

Work closely with the line managers to turn mistakes into learning opportunities ensuring that knowledge and key development areas are shared openly with others

Hours of work

Monday to Friday

9am – 5pm with a 45 minute lunch break

36.25 hours per week or 7.25 hours per day

Salary: £18.5K + very attractive benefits that are too many to mention!

What do I need to do next?

Please send your CV asap.

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