Aftercare Officer - New Build

  • £25,529 up to £28,633 + essential car user allowance
  • Chatham, Kent
  • Mhs Homes

mhs homes has over 700 units in our development pipeline. We are looking for a hardworking, creative and customer focused individual to work with our successful Development and Sales team to provide an efficient aftercare and defects resolution service for our customers.

Must Haves:

- Experience of aftercare and defects

- Excellent customer care and complaints handling

- Ability creatively to resolve issues

- Ability to prioritise and work on own

- Excellent communication skills, both verbally and in writing

- Experience of dealing with contractors in a professional capacity

- Able to drive and access to a car as you’ll be doing site visits

Additionally, it would be useful to have:

- An understanding of the construction process

- Experience in the building industry

- Ability to read plans

We offer:

- A performance based annual bonus

- Training and opportunities for continuing professional development

- Flexible staff benefits including a cycle to work scheme

- 28 days holiday a year + bank holidays and the option to buy/sell holiday

- A range of wellbeing activities

- Enhanced family leave policies

- A fantastic working office environment overlooking the River Medway

- Free on-site parking

- Regular social and charitable events and a volunteering day

- A great team of highly-motivated colleagues to work with

For more details, see the role profile on our website. If this is the role for you, please apply.

  • Advertiser: Direct Employer