An excellent opportunity has just become available for a Part Time Administrator working 2 full days a week. As this is a job share the successful candidate will be expected to cover holidays.


Qualification Requirements

• Experienced administrator capable of prioritising workload
• Good telephone manner
• Strong focus/experience in customer service, including face to face experience.
• Confidence to sell services and upsell on course training materials.
• Computer literate, including the basic use of outlook, word and excel.
• Positive, friendly and supportive attitude to work as a team.


Job Description and Responsibilities

• Provide a high level of customer service to candidates and customers visiting the training centre.
• Respond to incoming enquires via the telephone and email, ensuring a polite and friendly mannerism at all times.
• Provide administrative support to trainers/assessors.
• Provide detailed course information to operatives enquiring at the centre.
• Complete general front office reception duties including a variety of clerical activities and related tasks.
• Prepare candidate assessment folders, training manuals, instructions folders and course material.
• Ensure smooth transmittal of candidate results to the certification body.
• Complete data entry tasks to collate results of statistics.
• Process the post, fax, filing, archiving and photocopying.
• Raise invoices and record on in house database.
• Take payments for courses and accurately process through company systems.
• Order refreshments & stationery, receive & unpack deliveries & stock the reception area with marketing material
• Support domestic assistant when needed to prepare canteen for refreshments / general cleaning of canteen e.g. loading and unloading of
dishwasher.
• Support domestic assistant with the re-stocking of consumables.
• Invigilate examination when required.
• Support Centre Manager and Trainers with administrational tasks

Hours: Thursday and Friday 0900 - 1700