Engineering Diary Coordinator

  • Competitive
  • Gillingham, Kent
  • Senseco

Engineering Diary Coordinator Vacancy

Senseco Systems is one of the industry’s fastest growing most successful Fire and Security companies, based in Gillingham, Kent and are currently seeking a Diary Coordinator to join their Service Delivery team due to growth. This is a fantastic opportunity for anyone with excellent organisation and accuracy skills to join a friendly and growing team.

A successful candidate with have a keen eye for detail and ideally previous experience completing diary management duties. The role will be based within the Service Engineering Team, and full training and support will be provided.

The Role:

• To ensure the engineering diary is utilised to its maximum capacity, ensuring correct geographical locations, and correct engineering

skillsets are applied.

• Completing all administration duties with the highest levels of accuracy and within specified KPI’s.

• Provide help and assistance to the wider company with Service Engineering labour support.

• Provide the management team with regular analysis on diary utilisation as agreed.

• Accurately process holiday requests, absence requests and training requests ensuring that sufficient cover is maintained during this period

• Adjust diaries on a daily basis as sickness/peaks occur.

• Escalate any shortfalls in cover to a senior member of the team

• Liaise with HR regarding leavers and joiners.

• Answer and triage inbound telephone calls within agreed timescales

Skills & Experience:

• Diary management experience is desirable, but not essential

• Experience working within an administrative or customer service role based within an office environment is essential.

• Strong working knowledge of MS Office programmes including Outlook, Word, Excel and PowerPoint

• Keen team player, but with the ability to work autonomously

• Excellent written and verbal communication skills

• Highly organised with good time management skills

• Ability to prioritise workloads

• Excellent interpersonal and customer-facing skills – both internal and external customers

• The ability to work accurately, with attention to detail

• The flexibility and willingness to learn

Salary, and full package details upon application.


Please send your CV’s through to [email protected]

Closing date for applications Friday 8th November 2019.

  • Advertiser: Direct Employer