Real Group Ltd is a friendly, dynamic, successful and expanding company providing training courses to teachers and psychologists, e-learning consultancy and educational psychology services (realgroup.co.uk, realtraining.co.uk and realpsychology.co.uk).
As part of a company expansion, we are investing to increase our impact in the ‘EdTech’ space. The current IT Systems Manager has been promoted to the Senior Developer role as part of our investment strategy and we are looking for a new person to take on this exciting role.
We innovate by combining expertise in Technology, Psychology and Education to produce online tools and provide world class training to education professionals across the globe. We are investing to accelerate the development of unique tools and services that allow teachers to expand their skills and knowledge to improve the lives of the children they teach.
As a company, we value inclusivity, positivity, curiosity, integrity, growth and sustainability. We seek to work with people who share our values to enable us to grow in the Educational Technology sector. We would like applicants to demonstrate how they share our values when we speak with them.
You will be a confident, organised, IT and customer-focused individual with proven organisational and IT skills along with a natural flair for attention to detail.
As the IT Systems Manager you will manage two IT support assistants who support our clients, education professionals, by email and phone when they experience IT issues and our staff in our offices with our various IT systems, and will be managed by the Head of Operations. You will also work closely with the Head of Development, Senior Developer and department heads.
Our largest office is in Canterbury. We also have an office in Greenwich and a smaller office in Staines. The role is based in Canterbury with the two IT support technicians and the Head of Operations.
As part of a friendly, supportive team, the successful applicant’s key tasks and responsibilities include:
● To manage the company IT Systems and network infrastructure to ensure a reliable and efficient service for all users and departments
● To manage the IT support technicians within the IT team, including appraisals and monitoring of progress through clear target setting
● To maintain clear communication on all projects and tasks
● Advise stakeholders objectively on where IT might make a difference to the business
● Agreeing project costs, timescales and standards to be met and monitoring these through a project lifecycle
● To ensure all enquiries to the IT team are responded to competently and in a time efficient manner
● To ensure support for all Real Group departments to maintain websites appropriately, both in terms of presentation and coding
● Monitor and maintain all business systems and servers
● To facilitate data entry into IT systems being accurate and up to date.
● Prepare, manage and present annual IT budgets to company directors
● Monitor, review and report on IT team capacity

You need to be able to demonstrate:
● Excellent organisational skills
● Excellent analytical and problem solving skills
● Accomplished project management utilising Agile/Scrum methodologies
● Proven track record of managing multiple company IT systems across various geographical locations
● Strong leadership skills – both management of people and projects
● Exemplary communications skills – written and verbal
● Good evaluation skills
● Budgeting skills

Other skills and qualifications which are desirable but not essential:

● CompTIA Cloud+ certification or equivalent
● CompTIA Network+ certification or equivalent
● Knowledge of administering CRM systems
● A project management qualification (eg PRINCE2, Agile, Scrum)
● Experience in managing and administering G Suite
● Understanding of multiple programming languages
● Understanding of e-commerce platforms

Salary: £35-£40k (pro rata if part-time). Your package will include a company pension, discretionary bonus, Simplyhealth.
Working at Real Group brings many benefits including family-friendly, flexible working hours, a fun and happy environment in which to work and an annual discretionary bonus. What's more, you will get to work in our modern Canterbury office.
If you are interested in working within our team please contact us for more information and apply by sending us your CV.

Apply soon as we will be interviewing as soon as possible in October