If you enjoy the balance between providing a first class student-facing service with the challenge of juggling high volume administrative work, this role in the School of Psychology could be ideal for you.

The principal aim of this role is to provide support in the area of student administration and to ensure the efficient administration of taught programmes across the School, with an emphasis on undergraduate provision. You will work alongside other professional services teams including the Student Support Office and Student Experience and Placements to ensure a wide range of administrative duties are fulfilled in support of learning and teaching within the School.

Your organisation skills and experience of managing work where priorities change frequently will be key, as will your ability to take individual responsibility for tasks in line with defined frameworks, regulations and protocols.
As Taught Programmes Assistant you will:

- act as a point of contact for all taught students, advising on a wide range of matters to support a positive student experience
- provide a broad range of support and administrative service across all taught programmes to ensure the School is promoting a positive student experience in line with the requirements of the University’s Codes of Practice and policies
- provide administrative support to the Chairs of School wide committees
- undertake a range of duties to promote a positive student experience, including providing administrative support for Welcome Week and other student-focused events

To succeed in this role you will need:

- previous clerical or administrative experience in a customer facing role
- excellent interpersonal skills and the ability to work confidently and diplomatically with people at all levels, from students to senior management
- experience of using spreadsheets and databases on a regular basis (e.g. MS Office)
excellent customer service skills including a helpful and responsive manner with the ability to remain calm when under pressure

The School of Psychology overlooks Canterbury with a view of the cathedral. It is a leading centre of research and education with a commitment to scientific excellence, a concern for tackling problems of contemporary relevance and a commitment to have positive impact.

We currently have over 40 faculty members, 80 PhD students and a diverse range of externally - funded research projects that employ numerous post-doctoral staff. All are supported by an experienced Professional and Technical Services team.

The School of Psychology at the University of Kent is consistently rated in the top 20 of UK course providers. Based upon factors such as entry standards, student satisfaction, research assessment and graduate prospects, Psychology at Kent ranked 9th in the 2018 Complete University Guide, 14th in the 2018 Guardian University Guide, and 10th in the 2018 Sunday Times/Times Good University Guide.