Graduate Software Support Analyst
  £17-21k
  Sittingbourne, Kent
  permanent,full-time

This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.


Graduate Software Support Analyst
Sittingbourne
£17,000 - £21,000 depending on experience
VR/02611JD

Our well-established client provides specialist software system support, implementation, development and consultancy services. We are ideally seeking a confident I.T. Graduate, ideally with good database and SQL skills (interrogating data, running queries, problem solving, etc.), however full training will be provided.

The main duties of the role of Graduate Software Support Analyst will be:

· To provide telephone and remote assistance for external clients supporting specialist software
· Log and record all support cases and ensure that they are prioritised
· Ensure that all actions are recorded in the Helpdesk system
· Investigate and resolve all software issues
· Advise the user on appropriate action and record all case actions
· Work with new clients to implement software solutions and train end users

DESIRABLE requirements for the role of Graduate Software Support Analyst:

· Good telephone and customer service skills
· Knowledge of written SQL with experience of report writing
· Previous technical helpdesk experience.
· You will be a motivated, proactive individual who is willing to learn new skills and take on a challenging and diverse role.
· Good understanding of supporting a Windows environment including additional hardware such as routers, printers, tablets and other network devices.

This is a great opportunity to join a growing company at an important time.
Benefits include Gym membership and healthcare.

Apply for the role of Graduate Software Support Analyst today!


Advertiser: Agency

Reference: VR/02611JD

Posted on: 2019-10-10 11:19:33

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Graduate Software Support Analyst
  £17-21k
  Sittingbourne, Kent
  permanent,full-time

This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.


Graduate Software Support Analyst
Sittingbourne
£17,000 - £21,000 depending on experience
VR/02611JD

Our well-established client provides specialist software system support, implementation, development and consultancy services. We are ideally seeking a confident I.T. Graduate, ideally with good database and SQL skills (interrogating data, running queries, problem solving, etc.), however full training will be provided.

The main duties of the role of Graduate Software Support Analyst will be:

· To provide telephone and remote assistance for external clients supporting specialist software
· Log and record all support cases and ensure that they are prioritised
· Ensure that all actions are recorded in the Helpdesk system
· Investigate and resolve all software issues
· Advise the user on appropriate action and record all case actions
· Work with new clients to implement software solutions and train end users

DESIRABLE requirements for the role of Graduate Software Support Analyst:

· Good telephone and customer service skills
· Knowledge of written SQL with experience of report writing
· Previous technical helpdesk experience.
· You will be a motivated, proactive individual who is willing to learn new skills and take on a challenging and diverse role.
· Good understanding of supporting a Windows environment including additional hardware such as routers, printers, tablets and other network devices.

This is a great opportunity to join a growing company at an important time.
Benefits include Gym membership and healthcare.

Apply for the role of Graduate Software Support Analyst today!


Advertiser: Agency

Reference: VR/02611JD

Posted on: 2019-10-10 11:19:33

I want to receive the latest job alerts for:

jobs in Sittingbourne, Kent

By creating a job alert, you agree to our Terms . You can change your consent settings at any time by unsubscribing or as detailed in our terms.

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