Specialist Employment Support Co-ordinator
  £18,000 per annum
  Maidstone, Kent
  permanent,full-time

This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.


Main purpose of job:
The RBLI co-ordinator provides a fast and effective link between those making a request for an assessment and those being assessed through RBLI.

The co-ordinator will identify through the referral documentation and by direct contact with the customer the most appropriate assessor to complete the assessment before booking a date and location that best suits all parties.

The co-ordinator is required to input the assessment details on to the RBLI database and track every element of the assessment process until successful conclusion 8 days later.

The booking process requires the coordinator to be able to route plan individual schedules for the RBLI Assessment Team between customers to ensure that they are able to meet the stringent key performance indicators on this delivery contract. The booking process requires the coordinator to be excellent at diary and time management as well as monitoring volumes & daily workloads for each RBLI Assessor.

Customer queries are received on a daily basis and the co-ordinator will be the first contact point for any issues from the customer through to their employer and to those who have initiated the assessment process.

As well as working on their own caseload, co-ordinators will work together as part of a close team to deliver a complete and efficient administrative service for the assessment programme.

Overview of the role & team:
The Coordination Team reports to the Team Leader who is responsible for the allocation of the workload, management information and interaction with the Performance Manager(s). This is an efficient team environment with responsibility for being the main contact between the customer and the RBLI Assessment Team.

The Coordination Team work very closely to provide a high quality and professional service in support of both external companies, government contracts and our own in-house staff.

This role will require an individual to be able to work independently using their own initiative and have the ability to research and plan very quickly. In addition, there will also be expectation to work closely as part of the team in support of both internal and external colleagues, whilst supporting the Team Leader in delivering service excellence.

There will also be expectation to provide information on request to the Performance Manager(s) in support of all aspects of our commercial and contract commitments.

Your Key Responsibilities:
Management Information:
• Provide Team Leader with specific customer or assessment information from the database as requested.
• Effective use of online route planning to organise individual work schedules.
• Maintain an acute knowledge of the key performance indicators on a daily basis and make effective use of this information when appointment booking and planning assessments.

Quality Control:
• Support the Performance Manager(s) with quality assurance on all returning assessment reports to ensure that they are of a standard outlined by RBLI.
• All accepted reports to be sent off to the commissioning body within our KPI's.
• Identify to the Team Leader any issues or concerns with the quality of incoming reports or interaction with internal or external bodies.

Communications & Reporting:
• Excellent diary planning and communication skills to liaise with both customers directly and RBLI’s large remote Assessment Team.
• Undertake a triage service with customers to establish their correct work-related needs as a result the health condition or disability.
• Demonstrate clear empathy and understanding when engaging with disabled customers.
• Work closely with colleagues within the wider team to build up good team rapport.

General Responsibilities:
• Become a first class ambassador for RBLI with every telephone or e-mail interaction with both internal and external enquiries.

Personal Attributes:
• Desire to deliver the best possible service at all times.
• Excellent attention to detail.
• Passionate about helping people.
• Ability to empathise to the needs of others.
• Consummate professional.
• Outstanding team player.

Skills & Experience Required:
Essential:
• Excellent communication skills.
• Excellent ability to work to tight deadlines.
• Excellent route planning and map reading skills.
• Excellent ability to diary plan.

Desirable:
• A good working knowledge of the governments Access to Work programme.
• Excellent knowledge of disabilities.
• Experience of database working including input and downloading of information.
Benefits:

RBLI offer 25 days holiday per annum pro rata, a Group Flexible Retirement Plan, Life Assurance and Childcare Vouchers.If you wish to be considered for the above role, forward your CV and covering letter including a supporting statement.

RBLI is an equal opportunities employer.

* RBLI reserves the right to remove a vacancy at any time prior to the published closing date

NO AGENCIES PLEASE


Advertiser: Direct Employer

Reference: SC1936

Posted on: 2019-10-06 13:36:31

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Specialist Employment Support Co-ordinator
  £18,000 per annum
  Maidstone, Kent
  permanent,full-time

This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.


Main purpose of job:
The RBLI co-ordinator provides a fast and effective link between those making a request for an assessment and those being assessed through RBLI.

The co-ordinator will identify through the referral documentation and by direct contact with the customer the most appropriate assessor to complete the assessment before booking a date and location that best suits all parties.

The co-ordinator is required to input the assessment details on to the RBLI database and track every element of the assessment process until successful conclusion 8 days later.

The booking process requires the coordinator to be able to route plan individual schedules for the RBLI Assessment Team between customers to ensure that they are able to meet the stringent key performance indicators on this delivery contract. The booking process requires the coordinator to be excellent at diary and time management as well as monitoring volumes & daily workloads for each RBLI Assessor.

Customer queries are received on a daily basis and the co-ordinator will be the first contact point for any issues from the customer through to their employer and to those who have initiated the assessment process.

As well as working on their own caseload, co-ordinators will work together as part of a close team to deliver a complete and efficient administrative service for the assessment programme.

Overview of the role & team:
The Coordination Team reports to the Team Leader who is responsible for the allocation of the workload, management information and interaction with the Performance Manager(s). This is an efficient team environment with responsibility for being the main contact between the customer and the RBLI Assessment Team.

The Coordination Team work very closely to provide a high quality and professional service in support of both external companies, government contracts and our own in-house staff.

This role will require an individual to be able to work independently using their own initiative and have the ability to research and plan very quickly. In addition, there will also be expectation to work closely as part of the team in support of both internal and external colleagues, whilst supporting the Team Leader in delivering service excellence.

There will also be expectation to provide information on request to the Performance Manager(s) in support of all aspects of our commercial and contract commitments.

Your Key Responsibilities:
Management Information:
• Provide Team Leader with specific customer or assessment information from the database as requested.
• Effective use of online route planning to organise individual work schedules.
• Maintain an acute knowledge of the key performance indicators on a daily basis and make effective use of this information when appointment booking and planning assessments.

Quality Control:
• Support the Performance Manager(s) with quality assurance on all returning assessment reports to ensure that they are of a standard outlined by RBLI.
• All accepted reports to be sent off to the commissioning body within our KPI's.
• Identify to the Team Leader any issues or concerns with the quality of incoming reports or interaction with internal or external bodies.

Communications & Reporting:
• Excellent diary planning and communication skills to liaise with both customers directly and RBLI’s large remote Assessment Team.
• Undertake a triage service with customers to establish their correct work-related needs as a result the health condition or disability.
• Demonstrate clear empathy and understanding when engaging with disabled customers.
• Work closely with colleagues within the wider team to build up good team rapport.

General Responsibilities:
• Become a first class ambassador for RBLI with every telephone or e-mail interaction with both internal and external enquiries.

Personal Attributes:
• Desire to deliver the best possible service at all times.
• Excellent attention to detail.
• Passionate about helping people.
• Ability to empathise to the needs of others.
• Consummate professional.
• Outstanding team player.

Skills & Experience Required:
Essential:
• Excellent communication skills.
• Excellent ability to work to tight deadlines.
• Excellent route planning and map reading skills.
• Excellent ability to diary plan.

Desirable:
• A good working knowledge of the governments Access to Work programme.
• Excellent knowledge of disabilities.
• Experience of database working including input and downloading of information.
Benefits:

RBLI offer 25 days holiday per annum pro rata, a Group Flexible Retirement Plan, Life Assurance and Childcare Vouchers.If you wish to be considered for the above role, forward your CV and covering letter including a supporting statement.

RBLI is an equal opportunities employer.

* RBLI reserves the right to remove a vacancy at any time prior to the published closing date

NO AGENCIES PLEASE


Advertiser: Direct Employer

Reference: SC1936

Posted on: 2019-10-06 13:36:31

I want to receive the latest job alerts for:

jobs in Maidstone, Kent

By creating a job alert, you agree to our Terms . You can change your consent settings at any time by unsubscribing or as detailed in our terms.

Similar Jobs:

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  KHR - Recruitment Specialists

  £26000 - £28000 per annum + holiday, pension, discretionary bonus

  Sevenoaks, Kent

Operations support administrator

  Canterbury Christ Church University

  £22,681 to £24,248 per annum

  Canterbury, Kent

Sales Office Coordinator - Engineering

  Recruitment Solutions South East Ltd

  £30-40,000 + benefits

  East Peckham, Tonbridge and Malling, Kent

Scheduling Administrator/Service Coordinator

  Recruitment Solutions South East Ltd

  £25,000 + over time - up to £32,000

  Tunbridge Wells, Kent

Experienced Sales Negotiator

  Cooke & Co Estate Agents & Lettings Agents

  Competitive Basic Salary + Commission

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