Customer Service & Order Processing (Temporary)

We are looking for Customer Service and Order Processing staff to join a leading business in Chatham on a temporary basis.

If you have previous call handling and order processing experience and can start immediately then please apply today.


Key Roles & Responsibilities

- Processing of orders that would usually be ordered online ensuring that all approvals, discounts, special requirements are in place.
- Assisting with transferring customers from one online portal to another portal due to new ERP system.
- Assisting with and resolving account login issues.
- Set up customer records, maintaining and actioning amendments to customer accounts.
- Daily liaison with external customers and internal departments including sales, finance and customers via telephone & email to discuss and resolve customer and system queries.
- Delivering first-class customer service, ensuring the customer has a satisfactory customer experience.
- To help ensure that all aspects of daily/weekly/monthly tasks are completed in a timely fashion.
- Working as part of a team, helping to achieve the KPI's set for the team.
- To assist on any other ad-hoc administration duties as required by your supervisor.

Candidate Profile

- Experience within administration/order processing/customer service/operations (office based)
- Able to demonstrate excellent customer service skills
- Problem-solving skills
- Have used a CRM system and can follow clear instructions and procedures
- Exposure to a B2B environment would be highly beneficial
- Excellent communication skills verbally and written.


On-going temporary work.

Monday - Friday 8am - 5pm.

£10.00 per hour.

Chatham, Kent.


To be considered please apply today; alternatively please call Hannah Collis at KHR Recruitment on 01622822805.


KH Recruitment Ltd is acting as an Employment Business in relation to this vacancy.