1st/2nd Line Support
  £20000 - £25000 per annum + Benefits
  Ashford, Kent
  permanent,full-time

This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.


IT Support Analyst (1st/2nd Line) - Ashford, Kent - Up to £25,000 - ASAP Start

I currently have an excellent opportunity for a 1st/2nd Line Support Analyst to join a very well established business to support users on network services, internet access and both cloud based telephony systems on a shift pattern.

My client is looking for an individual who has a minimum of 6 months experience within an IT support role who is interested in learning and developing their skills with the view to progress into more senior IT roles.

Daily Duties

* Handle all aspects of customer communication
* Raise Support Tickets, perform 1st line diagnostics and escalate to 2nd line team as required
* Adhere to our SLA's as set out by the company and manage customer expectation
* Manage work flows and diaries of the 2nd line teams
* Liaise with 3rd party suppliers and contractors, and follow escalation paths as required
* Work alongside our Project Manager to deliver projects
* Assist our Finance department with customer invoicing

Skills Required

* Minimum of 6 months experience within an IT Support role
* Excellent customer service skills
* Demonstrate an understanding of IP network topologies
* Excellent communication skills, both verbal and written
* Outstanding organisational skills and attention to detail
* Good problem-solving skills
* Good working knowledge of Windows Operating Systems, Office Applications, Office 365, Printers and IT Hardware
* Experience Supporting end user clients running Windows 7 & 10
* Exposure to Windows Server 2012/16 and Active Directory would be advantageous
* Working Knowledge of Routers and Firewalls

Benefits
23 days holiday, on going training and development pension scheme, discount voucher Hub, health care cash plan, company bonus scheme, cycle to work scheme, healthy snacks and treats in the office, free pizza once a month and free parking

IT Support Analyst (1st/2nd Line) - Ashford, Kent - Up to £25,000 - ASAP Start


Advertiser: Agency

Reference: JP/P/12st

Posted on: 2019-08-21 13:32:52

Send me Alert for jobs in: 

Ashford, Kent

Email Address

By creating a job alert, you agree to our Terms . You can change your consent settings at any time by unsubscribing or as detailed in our terms.

Similar Jobs:

Residential Support Officer

  North Kent College

  £25,686 per annum

  Hadlow, Tonbridge and Malling, Kent

Admin/Sales Support

  Recruitment Solutions South East Ltd

  £24-26000 + benefits

  Tunbridge Wells, Kent

Recovery Support Worker

  Hays Specialist Recruitment Ltd

  £24000.0 - £25168.0 per annum + £25,168

  Rochester, Kent

Business Admin Support

  QinetiQ

  £25,000 - 27,000

  Ashford, Kent

Administration Supervisor

  New Appointments Group

  Up to £25000 per annum

  Ashford, Kent

Operations support administrator

  Canterbury Christ Church University

  £22,681 to £24,248 per annum

  Canterbury, Kent

1st/2nd Line Support
  £20000 - £25000 per annum + Benefits
  Ashford, Kent
  permanent,full-time

This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.


IT Support Analyst (1st/2nd Line) - Ashford, Kent - Up to £25,000 - ASAP Start

I currently have an excellent opportunity for a 1st/2nd Line Support Analyst to join a very well established business to support users on network services, internet access and both cloud based telephony systems on a shift pattern.

My client is looking for an individual who has a minimum of 6 months experience within an IT support role who is interested in learning and developing their skills with the view to progress into more senior IT roles.

Daily Duties

* Handle all aspects of customer communication
* Raise Support Tickets, perform 1st line diagnostics and escalate to 2nd line team as required
* Adhere to our SLA's as set out by the company and manage customer expectation
* Manage work flows and diaries of the 2nd line teams
* Liaise with 3rd party suppliers and contractors, and follow escalation paths as required
* Work alongside our Project Manager to deliver projects
* Assist our Finance department with customer invoicing

Skills Required

* Minimum of 6 months experience within an IT Support role
* Excellent customer service skills
* Demonstrate an understanding of IP network topologies
* Excellent communication skills, both verbal and written
* Outstanding organisational skills and attention to detail
* Good problem-solving skills
* Good working knowledge of Windows Operating Systems, Office Applications, Office 365, Printers and IT Hardware
* Experience Supporting end user clients running Windows 7 & 10
* Exposure to Windows Server 2012/16 and Active Directory would be advantageous
* Working Knowledge of Routers and Firewalls

Benefits
23 days holiday, on going training and development pension scheme, discount voucher Hub, health care cash plan, company bonus scheme, cycle to work scheme, healthy snacks and treats in the office, free pizza once a month and free parking

IT Support Analyst (1st/2nd Line) - Ashford, Kent - Up to £25,000 - ASAP Start


Advertiser: Agency

Reference: JP/P/12st

Posted on: 2019-08-21 13:32:52

I want to receive the latest job alerts for:

jobs in Ashford, Kent

By creating a job alert, you agree to our Terms . You can change your consent settings at any time by unsubscribing or as detailed in our terms.

Similar Jobs:

Residential Support Officer

  North Kent College

  £25,686 per annum

  Hadlow, Tonbridge and Malling, Kent

Admin/Sales Support

  Recruitment Solutions South East Ltd

  £24-26000 + benefits

  Tunbridge Wells, Kent

Recovery Support Worker

  Hays Specialist Recruitment Ltd

  £24000.0 - £25168.0 per annum + £25,168

  Rochester, Kent

Business Admin Support

  QinetiQ

  £25,000 - 27,000

  Ashford, Kent

Administration Supervisor

  New Appointments Group

  Up to £25000 per annum

  Ashford, Kent

Operations support administrator

  Canterbury Christ Church University

  £22,681 to £24,248 per annum

  Canterbury, Kent

Not logged in into Jobsinkent.com?


Log in or register here.

   Log in with your Google account



Copyright © 1999 - 2024 JIK SOFTWARE LTD