This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.
IT Support Analyst (1st/2nd Line) - Shifts Required - Ashford, Kent - Up to £25,000 - ASAP Start
Shift Pattern
9:00 - 17:30 or 8:00 - 16:30 including weekends one week on and one week off
I currently have an excellent opportunity for a 1st/2nd Line Support Analyst to join a very well established business to support users on network services, internet access and both cloud based telephony systems on a shift pattern.
My client is looking for an individual who has a minimum of 6 months experience within an IT support role who is interested in learning and developing their skills with the view to progress into more senior IT roles.
Daily Duties
* Handle all aspects of customer communication
* Raise Support Tickets, perform 1st line diagnostics and escalate to 2nd line team as required
* Adhere to our SLA's as set out by the company and manage customer expectation
* Manage work flows and diaries of the 2nd line teams
* Liaise with 3rd party suppliers and contractors, and follow escalation paths as required
* Work alongside our Project Manager to deliver projects
* Assist our Finance department with customer invoicing
Skills Required
* Minimum of 6 months experience within an IT Support role
* Excellent customer service skills
* Demonstrate an understanding of IP network topologies
* Excellent communication skills, both verbal and written
* Outstanding organisational skills and attention to detail
* Good problem-solving skills
* Good working knowledge of Windows Operating Systems, Office Applications, Office 365, Printers and IT Hardware
* Experience Supporting end user clients running Windows 7 & 10
* Exposure to Windows Server 2012/16 and Active Directory would be advantageous
* Working Knowledge of Routers and Firewalls
Benefits
23 days holiday, on going training and development pension scheme, discount voucher Hub, health care cash plan, company bonus scheme, cycle to work scheme, healthy snacks an treats in the office, free pizza once a month and free parking
IT Support Analyst (1st/2nd Line) - Shifts Required - Ashford, Kent - Up to £25,000 - ASAP Start
Advertiser: Agency
Reference: JP/P/1stLS
Posted on: 2019-08-21 09:58:08
Send me Alert for jobs in:
Ashford, Kent
Email Address
North Kent College
£25,686 per annum
Hays Specialist Recruitment Ltd
£24000.0 - £25168.0 per annum + £25,168
Hays Specialist Recruitment Ltd
£24000.0 - £25168.0 per annum + £25,168
Wilmington Academy
Actual salary £3,749 per annum (£22,072 full time equivalent)
This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.
IT Support Analyst (1st/2nd Line) - Shifts Required - Ashford, Kent - Up to £25,000 - ASAP Start
Shift Pattern
9:00 - 17:30 or 8:00 - 16:30 including weekends one week on and one week off
I currently have an excellent opportunity for a 1st/2nd Line Support Analyst to join a very well established business to support users on network services, internet access and both cloud based telephony systems on a shift pattern.
My client is looking for an individual who has a minimum of 6 months experience within an IT support role who is interested in learning and developing their skills with the view to progress into more senior IT roles.
Daily Duties
* Handle all aspects of customer communication
* Raise Support Tickets, perform 1st line diagnostics and escalate to 2nd line team as required
* Adhere to our SLA's as set out by the company and manage customer expectation
* Manage work flows and diaries of the 2nd line teams
* Liaise with 3rd party suppliers and contractors, and follow escalation paths as required
* Work alongside our Project Manager to deliver projects
* Assist our Finance department with customer invoicing
Skills Required
* Minimum of 6 months experience within an IT Support role
* Excellent customer service skills
* Demonstrate an understanding of IP network topologies
* Excellent communication skills, both verbal and written
* Outstanding organisational skills and attention to detail
* Good problem-solving skills
* Good working knowledge of Windows Operating Systems, Office Applications, Office 365, Printers and IT Hardware
* Experience Supporting end user clients running Windows 7 & 10
* Exposure to Windows Server 2012/16 and Active Directory would be advantageous
* Working Knowledge of Routers and Firewalls
Benefits
23 days holiday, on going training and development pension scheme, discount voucher Hub, health care cash plan, company bonus scheme, cycle to work scheme, healthy snacks an treats in the office, free pizza once a month and free parking
IT Support Analyst (1st/2nd Line) - Shifts Required - Ashford, Kent - Up to £25,000 - ASAP Start
Advertiser: Agency
Reference: JP/P/1stLS
Posted on: 2019-08-21 09:58:08
I want to receive the latest job alerts for:
jobs in Ashford, Kent
North Kent College
£25,686 per annum
Hays Specialist Recruitment Ltd
£24000.0 - £25168.0 per annum + £25,168
Hays Specialist Recruitment Ltd
£24000.0 - £25168.0 per annum + £25,168
Wilmington Academy
Actual salary £3,749 per annum (£22,072 full time equivalent)