We are currently recruiting for a Key Accounts Co-ordinator to join the Sales and Customer Service team of a Manufacturing company based in Dartford.

The ideal candidate will have experience working within a Sales and Customer Service Environment and be confident in Sales Order processing and associated administration.

Key Duties

UK & Key Accounts Sales:

• Product/Material sourcing
• Liaising with suppliers within the UK & abroad to obtain pricing
• Negotiating pricing with suppliers
• Raising quotations
• Quotation follow ups

Key Accounts Customer Service:

• Processing Sales Orders
• Dealing with day to day Key Account enquiries
• Completing progressing/backorder reports
• Running and actioning forward order report

Key Accounts & General Administrative duties:

• Creating new parts on the system
• Conducting customer feedback surveys
• Producing reports and Key Accounts analysis
• Raising stock credits (when necessary)
• Filing and archiving

Key Experience

• Sales
• Customer service
• Sales order processing
• Accurate keyboard skills
• IT Literate
• Administration skills
• Telephone skills
• Strong written and verbal communication skills
• Up-selling/cross-selling experience
• Excel Skills
• Managing & updating databases

• Customer focused
• Friendly and enthusiastic telephone manner
• Numerate and literate
• Ability to work under pressure
• Ability to work as part of a team
• Proactive approach
• Professional
• A can-do attitude
• Attention to detail
• Accuracy
• Organised and methodical
• Hard worker
• Decision making

• Time management
• Ability to plan workload
• Ability to build a rapport over the phone
• Listening skills
• Bubbly personality
• Sense of humour
• Smart and clean appearance

Office Hours: 9am – 5pm (Mon – Thurs) 8.30am-4.30pm (Fri) with one-hour lunch break

(Ash Employment Services Ltd. is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity).