2nd Line IT Support Engineer
Ashford
Salary £25,000 to £28,000 DOE

A fast expanding MSP, who provide a comprehensive range of IT services, now require a 2nd IT Support Engineer to join their team. The successful candidate must have a minimum 2 years' experience and be willing to deal with all levels of IT support from Level 1 upwards.

Responsibilities:

* Providing IT Troubleshooting via Telephone and remote support software
* 2nd line Escalation from front line support engineers
* Logging of changes and support using internal CRM
* Providing high level customer care and building relationships with customers
* Documenting changes and infrastructure

Core Skills required:

* Windows Operating Systems 7 / 8.1 and 10
* Windows Server experience
* Active Directory & Group Policy.
* Apple Mac / iOS device experience
* VMware experience
* Networking knowledge
* Microsoft Office 365
* Desktop, Laptop & Printer troubleshooting
* Management of Firewalls, switches and routers.
* Experienced in resolving software and hardware related issues.
* Strong problem-solving abilities
* Excellent Communication Skills.

Desirable Skills:

* Cloud Technologies - Azure, AWS.
* IT Security
* Microsoft Certifications such as MCSA or equivalent
* 3+ years' experience previous experience within an IT Support role either internally or for an MSP

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.