Vanquis is the largest dedicated specialist ‘low and grow’ credit card issuer in the UK. We serve customers who are sometimes excluded by the bigger high street banks, which makes us unique. We try to improve the finances of our customers and in improving this we put them on a journey to potentially better lives.
Over the past 16 years, we have grown from a business run by only two people, to a thriving bank with over 1,600 colleagues in three locations across the UK - London, Chatham and Bradford. We have achieved some amazing results and are proud of how we’ve helped over 4 million customers since 2002.
The Role – Customer Account Agent
As a Customer Account Agent you will be working as part of our highly specialised Collections department, providing telephony support to customers who have missed their monthly credit card instalment with the aim of taking a payment to bring their card up to date. We offer a range of options to support our customers enabling them to use their Vanquis Bank credit card and help them on the path to a better everyday life.
All of our new Customer Account Agents receive full training when they join us and enrol in an on-going training scheme thereafter, to ensure they are fully competent and ready to offer the best service to our customers as possible.
What are we looking for?
•Self-motivated individuals, able to make an immediate impact on our business by building rapport with customers and demonstrating excellent communication skills.
•People who pay strong attention to detail and have the ability to remain calm, positive and enthusiastic – even during busy periods
•The ability to demonstrate a flexible attitude to work and changing demands
•People who are driven by the achievement of personal and team goals and thrive in a target focused environment
What’s in it for you?
•Because our people do such a great job, we’ve put together an attractive, competitive salary and benefits package for everyone including; generous holiday entitlement; Participation in a discretionary bonus scheme; pension scheme; Interest Free Season Ticket Loans and Share Purchase Plans.
•There are numerous social and sporting occasions at Vanquis and we also offer volunteering and fundraising opportunities through our Vanquis Active Community programme. You can find out more about what it’s like to work at Vanquis from our Glassdoor and Instagram pages.
•Monthly Incentive Scheme through achieving fair customer outcomes
•Yearly salary reviews based on Vanquis Bank behaviors and performance
•An opportunity to invest in our Parent group as part of the Share Save plan
The team work shifts between the hours of 8am - 8pm Monday - Thursday and 8am - 6pm on a Friday. You will also be required to work every other Saturday from 8am - 2pm and one Sunday a month from 10-2pm.
Please note that the intake for this role starts on Monday 5th August, so candidates applying for this role need to be available to start on this date.