My client who are an established, successful and close knit team who work from their garden office near Tonbridge are now looking to employ an I.T. support technician.
Working for a pro-active professional IT support company who looks after small to medium business clients in West Kent, are seeking a talented IT Support Technician to join their team. You will work closely with all their service plan clients, building a knowledge of their systems and businesses - this is quite different from working on a support desk where you have no relationship with the customers.
Implement new systems and upgrade of existing systems
Resolve IT system issues and problems
Record accurately work performed
Document work processes and update knowledge base
Provide helpdesk support to clients
Able to travel; some support requires work to be undertaken at client sites, via remote tools and in the workshop
Good interpersonal skills face to face and over the telephone
Ability to work without close supervision in accordance with company guidelines
Team player, supporting junior members of staff and working co-operatively.
Adaptable; willing to get involved in other areas of the company such as marketing and sales
Skills and experience
Minimum of 12 months experience in an IT support role
Knowledge of Windows operating systems, both pc and servers
Knowledge of computer hardware, software, security and networking
An IT qualification such as A+ or MCSE
English and Maths GCSE grade C or above
Bonus: Mac OSX knowledge and mobile technology
Driving licence and use of own car.
Ability to work on your own initiative
Good memory and problem solving skills
Happy to take direction and open to learning
Demonstrate practical knowledge and problem-solving strategies
Strong communication skills; ability to communicate with customers who have little IT knowledge
Interest in technology: keep abreast of new developments in software and hardware
Good attention to detail
Excellent time and task management
Flexible approach to changing workload priorities and working hours
Negotiable annual salary