Based in East Peckham (Near Tonbridge) The Imaging Centre is a long standing family run business. The Imaging Centre are the leading producer of digitally printed greeting cards in the UK servicing the Industry for more than 15 years. Our unique offering has revolutionised the industry and we are looking for a someone to join our growing team.
This is exciting opportunity is within our sales team and is for the position of Customer Account Manager. The role is too provide the highest level of customer service possible to both existing and new business. We achieve this by listening to our customers and providing the right solutions for their needs. We are continually improving our service and offering to exceed our customers expectations.
The successful candidate should make every contact with the customer a positive experience enhancing the reputation of themselves and the company.
Roles & Responsibilities
Provide an excellent level of service to all who come in contact with The Imaging Centre.
Promote the correct Imaging Centre products and services to meet our customers needs.
Respond to all queries in a timely, polite and friendly manner.
Find solutions to customer queries.
Be proactive and problem solve to overcome any customer complaints and turn negative contact into positive.
Build and maintain customer relationships.
Become an expert in our products and services to offer the best solutions for both the company and our customers.
Be Innovative, proactive and confident to feedback ideas to your line manager and senior management team.
Strong written & Verbal communication skills
Positive, resilient & calm attitude at all times
Confident & self Motivated person that requires minimal supervision and enjoys responsibility
Ability to take ownership of situations
Able to prioritize and manage workload efficiently
A want to learn and succeed
This role is about finding the right person so whilst experience in a similar roles is preferable, it is not essential
If you are interested, please apply via the apply online button with your CV and covering letter about why you would like to work for us.