Working within retail banking you will be customer facing, based at the Strood Branch but willing to travel on short notice to cover in their other branches: Canterbury, Gravesend, Maidstone and Gillingham

Duties:

* Build strong relationships with new and existing customers to ensure a customer centric approach and to provide an efficient and professional service for every customer interaction placing importance on customer satisfaction.
* Encourage customer feedback both positive and negative and take a proactive approach to identify continual areas of improvement.
* Respond to all enquiries efficiently and in a timely manner and recognise when more complex issues may need to be escalated.
* To demonstrate excellent communication skills face to face and via the telephone ensuring that the customer is well informed at all stages of their customer journey.
* To process all transactions with precision and accuracy.
* To positively contribute towards the overall branch performance including key performance and risk indicators (KPI, KRI's).
* Work within the required SLA's and have an in depth understanding of the business's complaints procedure with the aim of resolving any complaints at the first point of contact and escalating unresolved issues as necessary.

You will have GCSE/GCE qualifications in both maths and English as well as previous experience in a face-to-face customer service environment.

A full driving licence with consistent access to own transport or ability to move around the Network as necessary or by other means is essential

Connect2Staff/Connect2Kent, part of Commercial Services Trading/Kent Ltd, is an equal opportunities Employment Agency & Business and positively encourages applications from all suitably qualified and eligible candidates.