Customer Support Coordinator

Salary: 20,000 per annum

Hours: Full Time (Rota - 8am - 4:30pm and 9am - 5:30pm)

Permanent role

Discretionary bonus at the end of the year

Benefits

* Staff Profit Share Scheme
* 25 days holiday + Bank Holidays
* Private Healthcare
* Highly competitive pension scheme
* Training Provided
* Parking on site

NETBOX RECRUITMENT LTD, has the great pleasure of working with a client of choice. Based in Maidstone, our client is looking for a driven, professional and competent Customer Support Coordinator.

It's an exciting time to join a growing business, whom are all about supporting their clients and staff alike. Do you have excellent communication skills? Do you enjoy working in a fast paced, busy environment? Do you strive to be the best for your clients and work proactively to get the best results? Do YOU want to be part on the success??? Then this position could be exactly what you have been looking for.

Boasting amazing offices, a friendly and skilled team and highly professional environment, our client is looking for a new recruit (Customer Support Coordinator) whom will deliver the highest level of customer service by developing strong, lasting relationships with clients and providers.

Queries are managed via email, internal systems and via the telephone, so a clear, articulate telephone manner is highly advantageous. Accuracy, an aptitude to prioritise workloads and ability to stay focused on a task from start to finish is a must.



Duties of the Customer Support Administrator include:

* To provide excellent customer service to internal and external customers
* To monitor all orders through the business and resolve any issues when necessary.
* To be the first point of contact for any customer service related queries.
* To ensure the Support Team processes operate effectively and are aligned with the company objectives.
* To help maintain a positive team environment by displaying high levels of motivation and excellent team spirit.
* To assist with training of new members of staff.
* To provide effective communication with internal and external customers.
* Working with the Customer Services Manager to promote and manage ongoing Process improvements and efficiencies.



To be considered for the position you will have:

* A minimum of 2 years' experience working within a customer service department.
* Excellent IT skills
* Articulate
* Can work under pressure.



Interviews are taking place this week so please do not delay, apply today