Customer Service Administrator

  • £22800 per annum
  • Dartford, Kent
  • Go Resource Group Ltd

Go Resource are currently on behalf of their Client for Customer Services Adviser Rolesbased in Dartford in Kent

Within the customer services team you will be the first point of contact at the client site liaising with both the clients suppliers and the operational teams at the site .

Key Accountability will include :

Main areas of focus and accountability of the role – detail in order of importance the main areas of accountability of the role:

1 Data entry onto relevant systems providing correct information regarding supplier deliveries

2 Update the operational team with any amendments or customer requirements to ensure efficient operations

3 Working with suppliers ensuring deliveries to the site comply with operational and customer requirements

4 Working with the Transport team, updating the operation and client with relevant information throughout the day

5 Provide customer feedback relating to deliveries and issues

6 Work with the client and operational team to amend processes working towards improved efficiency

7 Ensure compliance for quality and H+S audits

8 Ensure H+ S standards are met at all times

9 Updating site security personnel with amendments to timings/ details to facilitate required access to the site and customer site

Knowledge, Experience & Skills

GCSEs or Equivalent (any grade)

Microsoft Office knowledge

Previous Experience of working in a customer relations environment

Experienced in working with multiple departments

Good organisational skills

Good verbal and written communication skills

Ability to work as part of a team and using own initiative

PC literate Microsoft Office applications

Able to work within a pressurized environment

Previous experience working within Logistics sector

Interpersonal & Communication Skills

Excellent verbal and written communication skills

Customer orientated

Able to work flexible hours

Key attributes required to be successful

Customer Orientated

Goes the extra miles to understand and meet customer expectations

Demonstrates a strong service mentality

Takes initiative to propose innovations and improvements

Builds strong working relationships

Down-to-earth approach to issues and decisions

Thrives and adapts in demanding circumstances

Natural Communicator

Positive attitude

Displays integrity and confidentiality at all times

Flexible approach to work essential

Ability to work weekends if required

Shifts Available 0600 - 1430 hours or 1000- 1830 hours Monday to Friday with occasional weekends

In the first instance please email your CV to [email protected] with a covering letter and advise of your availability for an immediate start

  • Advertiser: Agency
  • Reference: GORES-101-RC