Job role: - Product and Customer Support Technician

Salary: - circa £20,000 per annum

Locations: - Rural, Tunbridge Wells

Hours: - Full-time, Permanent

Excellent new opportunity to join a highly successful and well-established company, based on the outskirts of Tunbridge Wells within their Client technical and care support team.

Job Description

As a Technical Support Specialist, you will help our corporate client with quick, efficient support - whilst developing strong, positive relationships. When a customer needs assistance, you quickly assess their situation. Sometimes you will take care of customers with advice or a solution on the spot, using your knowledge of current technology to help with their device. The entire team benefits from your commitment to providing the best care for the client. By helping the business maintain strong relationships with clients, you are instrumental to our success.



The successful Technical Support Specialist will be required to display the following duties and responsibilities:

* You have excellent time management skills and can make decisions quickly.
* Have strong customer care and customer service experience
* Business to business background
* Manage client queries via email, telephone, webchat and potentially face to face.
* You maintain composure and customer focus while solving issues.
* You reassure customers when delivering product diagnoses and potential solutions.
* Ability to assess customers' support needs when they arrive, then provide solutions or refer them to other team members
* Flexibility to regularly rotate through different technical specialities and skill sets
* Ability to thrive on change as products evolve