Job title: Team Manager – International Charity Verification
Contract: Permanent
Reference:SS151
Based in: Kings Hill
Department: Customer Service
Hours: 35
Grade: D
Salary: Up to £33,000

We are looking for a strong and proactive Team Manager to lead and line manage a team of charity verification officers and specialist senior officers.
The ideal candidate will have a proven track record of managing customer relationships with substantial experience in direct line management and the ability to manage multiple work streams, juggling priorities to ensure the work gets done in the most efficient and timely way. You will be responsible for signing off high risk cases and act as a point of contact for complex and escalated cases so must have specialist knowledge of anti-money laundering regulation, Counter Terrorist Financing controls and an understanding of UK and global not for profit sector and cross border giving.

You will be confident in delivering formative and motivational feedback as well as addressing performance issues and working in a high pressured environment.

You will require strong communication skills with the ability to communicate at all levels from division-wide meetings, to senior management and key stakeholders.

Are you ambitious, self motivated with the drive to exceed targets and to challenge and enhance processes with the aim of improving the effectiveness and efficiency of the service? If so, and you are interested in this extremely rewarding role we would love to hear from you.

Please note that applicants must be eligible to work in the UK.

Please send your CV and a covering letter quoting reference number SS151 to humanresources@cafonline.org

Closing date for receiving applications is 9am on Tuesday 21st May. Telephone interviews will take place that week and successful candidates will be invited to an Assessment Centre on 28th May