Clark James are working with a leading Insurance business looking for a team leader with Insurance industry or motor claims knowledge for this unique and rewarding role.

Role and Responsibilities

• Provides encouragement to team members, including communicating team goals and identifying areas for training and development
• Leads through example, providing quality customer service, including managing a small portfolio of claims, answering customer enquiries, and effectively handling customer complaints
• Managing the incoming call volumes for the Supplier Liaison Team with the required Service Level Agreement
• Assists management with hiring processes and new team member training
• Review payments for authorisation within set financial boundaries, rejecting when necessary
• Audits claims and calls, and provides constructive one to one feedback
• Support and help team members with any questions/problems
• Communicates deadlines and targets to team members
• Conducts team meetings to update members on best practices and continuing expectations
• Generates and shares comprehensive, clear, and detailed reports about team performance, objectives, and deadlines
• Supports team manager and performs management duties when manager is absent or out of office

Experience:

Existing team leader experience working for an insurer or as a motor claims handler(ideally); and/or has worked in a customer service environment with identified leadership skills

Apply today in strict confidence for an immediate interview!

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