Senior IT Support Engineer - 2nd Line
  £29000 - £37000 per annum + Bonus & Excellent Benefits
  Chatham, Kent
  permanent,full-time

This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.


Senior IT Support Engineer - 2nd Line - Chatham, Kent - Up to £37,000 - ASAP Start

I currently have an excellent opportunity available for a Senior IT Support Engineer to carry out 2nd Line support on telephony and network hardware across the business. You will be a technical lead in your area (Networks & Telephony) and it will include managing projects, carrying out maintenance, updating software, providing at desk support to all levels of staff and general Infrastructure support duties.

Daily duties

* Mentoring support analysts and junior support staff in all aspects of their specialism, supporting the creation of knowledge articles and driving the opportunity to shift left.
* Fulfil incident, request, change and problem remediation against the agreed service levels. In addition to ensuring providing expertise for project delivery is considered.
* Maintain and manage standards for the Banks IT infrastructure and associated systems in line with industry best practice.
* Plan and implement all hardware and software upgrades, both from a technical & user perspective.
* Accountability for chosen security network and telephony appliances
* Responsibility for maintenance, supporting config and firmware of all network and Telephony equipment
* Create a maintenance roadmap for Network and Telephony devices that ensures compliance at defined levels.
* Work with the organisation in developing and executing continuous service improvements by ensuring any appropriate functionality and new technologies are identified and escalated to management.
* Deliver routine management, monitoring and reporting capabilities within your area of infrastructure. Implement changes order to maximise their effectiveness in conjunction with the other infrastructure teams.
* Where required review all technical input into new projects and initiatives where appropriate.
* Manage Technology stakeholder relationships both internally and externally to ensure all IT quality standards are met and that all IT project milestones are achieved.
* Maintain the company's compliance standards and ensure timely completion of all mandatory on-line training modules and attestations.

Skills required

* Proven background in upgrading and maintaining networks and telephony
* Excellent knowledge of DNS, DHCP, Active directory and Domain controllers
* Configuration of network appliances routers / switches
* Windows Server (2008 to 2016)
* Cisco management tools are highly beneficial
* Excellent verbal communications skills



Senior IT Support Engineer - 2nd Line - Chatham, Kent - Up to £37,000 - ASAP Start


Advertiser: Agency

Reference: JP/P/SITS

Posted on: 2019-05-07 09:27:21

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Senior IT Support Engineer - 2nd Line
  £29000 - £37000 per annum + Bonus & Excellent Benefits
  Chatham, Kent
  permanent,full-time

This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.


Senior IT Support Engineer - 2nd Line - Chatham, Kent - Up to £37,000 - ASAP Start

I currently have an excellent opportunity available for a Senior IT Support Engineer to carry out 2nd Line support on telephony and network hardware across the business. You will be a technical lead in your area (Networks & Telephony) and it will include managing projects, carrying out maintenance, updating software, providing at desk support to all levels of staff and general Infrastructure support duties.

Daily duties

* Mentoring support analysts and junior support staff in all aspects of their specialism, supporting the creation of knowledge articles and driving the opportunity to shift left.
* Fulfil incident, request, change and problem remediation against the agreed service levels. In addition to ensuring providing expertise for project delivery is considered.
* Maintain and manage standards for the Banks IT infrastructure and associated systems in line with industry best practice.
* Plan and implement all hardware and software upgrades, both from a technical & user perspective.
* Accountability for chosen security network and telephony appliances
* Responsibility for maintenance, supporting config and firmware of all network and Telephony equipment
* Create a maintenance roadmap for Network and Telephony devices that ensures compliance at defined levels.
* Work with the organisation in developing and executing continuous service improvements by ensuring any appropriate functionality and new technologies are identified and escalated to management.
* Deliver routine management, monitoring and reporting capabilities within your area of infrastructure. Implement changes order to maximise their effectiveness in conjunction with the other infrastructure teams.
* Where required review all technical input into new projects and initiatives where appropriate.
* Manage Technology stakeholder relationships both internally and externally to ensure all IT quality standards are met and that all IT project milestones are achieved.
* Maintain the company's compliance standards and ensure timely completion of all mandatory on-line training modules and attestations.

Skills required

* Proven background in upgrading and maintaining networks and telephony
* Excellent knowledge of DNS, DHCP, Active directory and Domain controllers
* Configuration of network appliances routers / switches
* Windows Server (2008 to 2016)
* Cisco management tools are highly beneficial
* Excellent verbal communications skills



Senior IT Support Engineer - 2nd Line - Chatham, Kent - Up to £37,000 - ASAP Start


Advertiser: Agency

Reference: JP/P/SITS

Posted on: 2019-05-07 09:27:21

I want to receive the latest job alerts for:

jobs in Chatham, Kent

By creating a job alert, you agree to our Terms . You can change your consent settings at any time by unsubscribing or as detailed in our terms.

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  KHR - Recruitment Specialists

  Good + Company Benefits

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  Reed

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  NFU Mutual

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  New Appointments Group

  Negotiable

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  Canterbury Christ Church University

  £30,487 to £32,982 per annum

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  £40000.00 - £50000.00 per annum

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