Scheme Services Co-ordinator
  Up to £18700.00 per annum
  Chichester, Sussex
  permanent,full-time

This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.


Scheme Service Co-ordinator, Mon-Fri, 9-5, Mobile role,

Scheme Service Co-ordinator
Monday - Friday
9-5
South Coast Worthing & Lancing

Scope of the role

Areas of responsibility include:


* Ensuring that the sheltered housing scheme is well run and that the building is safe and secure for residents
* Provide basic tenancy advice and services to customers signposting to relevant individuals where necessary for resolution, including low level rent and ASB issues
* Referring residents to specialist agencies for additional support where there is a well-being concern
* Facilitate letting our empty homes by arranging and supervising viewings
* Lead on health and safety matters within the scheme
* Ensuring repairs and faults are quickly remedied
* Ensuring a range of contractors deliver a high standard
* Work with internal and external colleagues with regards to the appropriate delivery of volunteer support and well being services
* Assist with the facilitation of community involvement initiatives and social events to support social inclusion
* Supervising and overseeing cleaning and laundry staff and services as appropriate

Role expectations and responsibilities


* I am committed to putting customers first, creating a personalised experience throughout all stages of the customer journey.
* I take ownership of my scheme and deliver excellent sheltered housing services, promoting customer involvement and working with customers to improve the quality of services.
* I contribute to the achievement of performance indicators and work with my colleagues to ensure that targets are exceeded.
* I work collaboratively with colleagues and stakeholders to ensure an excellent service.
* I deliver continuous improvements to services, managing change effectively.
* I understand the importance of credible, up to date customer and property data and prioritise improving the quality of our data to enable customer centric services.
* I embrace diversity and inclusion, which ensures better outcomes for our customers and our team.
* Safeguarding: I follow all steps outlined in individual and environmental risk assessments as appropriate and follow the Local Authority Adult and Children Safeguarding procedure in conjunction with HA policies and procedures.
* I work in conjunction with the Risk Management framework, encompassing Health and Safety, Data Protection and demonstrate effective controls and compliance with all statutory, regulatory and policy requirements relating to the management of the business.

Person Profile -


* I have experience of providing excellent customer care
* I have an understanding of the diverse needs of older people

* I am a role model for excellent customer service, creating a 'customer first' working environment
* I have proven experience of managing expectations and innovating to achieve results
* I have proven experience of providing high standards of customer service
* I am able to receive and respond to customer feedback and complaints professionally at all times
* I communicate accurately, listen and keep people informed, and am polite, friendly and helpful

Communication:


* I have a proven commitment to taking personal responsibility for sharing information
* I am able to communicate clearly, accurately and effectively using a range of different communications channels
* I am able to produce, analyse and present information in a clear transparent way that is easily understood
* I am able to learn and use IT and communication systems

Interpersonal skills and team working:


* I am able to work effectively as part of a team
* I have effective interpersonal skills and the ability to work collaboratively with stakeholders

Prioritisation/initiative:


* I am able to work flexibly, prioritise and manage competing demands
* I have the ability to form action plans and monitor outcomes
* I am results oriented, focused on service delivery and set high goals for personal and Group achievement
* I understand the need for continuous improvement and play an active role in delivering successful change

Desirable


* I have experience of working with people who have care and support needs within a housing environment
* I have experience of promoting resident involvement and participation initiatives
* I have up to date knowledge/experience of welfare benefit issues and/or benefits application processes
* I have experience of dealing with bereavement and loss
* I have experience of dealing with crisis situations
* I have experience of supervising staff

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk


Advertiser: Agency

Reference: 3582525

Posted on: 2019-04-26 15:55:19

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Scheme Services Co-ordinator
  Up to £18700.00 per annum
  Chichester, Sussex
  permanent,full-time

This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.


Scheme Service Co-ordinator, Mon-Fri, 9-5, Mobile role,

Scheme Service Co-ordinator
Monday - Friday
9-5
South Coast Worthing & Lancing

Scope of the role

Areas of responsibility include:


* Ensuring that the sheltered housing scheme is well run and that the building is safe and secure for residents
* Provide basic tenancy advice and services to customers signposting to relevant individuals where necessary for resolution, including low level rent and ASB issues
* Referring residents to specialist agencies for additional support where there is a well-being concern
* Facilitate letting our empty homes by arranging and supervising viewings
* Lead on health and safety matters within the scheme
* Ensuring repairs and faults are quickly remedied
* Ensuring a range of contractors deliver a high standard
* Work with internal and external colleagues with regards to the appropriate delivery of volunteer support and well being services
* Assist with the facilitation of community involvement initiatives and social events to support social inclusion
* Supervising and overseeing cleaning and laundry staff and services as appropriate

Role expectations and responsibilities


* I am committed to putting customers first, creating a personalised experience throughout all stages of the customer journey.
* I take ownership of my scheme and deliver excellent sheltered housing services, promoting customer involvement and working with customers to improve the quality of services.
* I contribute to the achievement of performance indicators and work with my colleagues to ensure that targets are exceeded.
* I work collaboratively with colleagues and stakeholders to ensure an excellent service.
* I deliver continuous improvements to services, managing change effectively.
* I understand the importance of credible, up to date customer and property data and prioritise improving the quality of our data to enable customer centric services.
* I embrace diversity and inclusion, which ensures better outcomes for our customers and our team.
* Safeguarding: I follow all steps outlined in individual and environmental risk assessments as appropriate and follow the Local Authority Adult and Children Safeguarding procedure in conjunction with HA policies and procedures.
* I work in conjunction with the Risk Management framework, encompassing Health and Safety, Data Protection and demonstrate effective controls and compliance with all statutory, regulatory and policy requirements relating to the management of the business.

Person Profile -


* I have experience of providing excellent customer care
* I have an understanding of the diverse needs of older people

* I am a role model for excellent customer service, creating a 'customer first' working environment
* I have proven experience of managing expectations and innovating to achieve results
* I have proven experience of providing high standards of customer service
* I am able to receive and respond to customer feedback and complaints professionally at all times
* I communicate accurately, listen and keep people informed, and am polite, friendly and helpful

Communication:


* I have a proven commitment to taking personal responsibility for sharing information
* I am able to communicate clearly, accurately and effectively using a range of different communications channels
* I am able to produce, analyse and present information in a clear transparent way that is easily understood
* I am able to learn and use IT and communication systems

Interpersonal skills and team working:


* I am able to work effectively as part of a team
* I have effective interpersonal skills and the ability to work collaboratively with stakeholders

Prioritisation/initiative:


* I am able to work flexibly, prioritise and manage competing demands
* I have the ability to form action plans and monitor outcomes
* I am results oriented, focused on service delivery and set high goals for personal and Group achievement
* I understand the need for continuous improvement and play an active role in delivering successful change

Desirable


* I have experience of working with people who have care and support needs within a housing environment
* I have experience of promoting resident involvement and participation initiatives
* I have up to date knowledge/experience of welfare benefit issues and/or benefits application processes
* I have experience of dealing with bereavement and loss
* I have experience of dealing with crisis situations
* I have experience of supervising staff

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk


Advertiser: Agency

Reference: 3582525

Posted on: 2019-04-26 15:55:19

I want to receive the latest job alerts for:

jobs in Chichester, Sussex

By creating a job alert, you agree to our Terms . You can change your consent settings at any time by unsubscribing or as detailed in our terms.

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  KHR - Recruitment Specialists

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