Senior Operational Planner
  Competitive + Employee Benefits
  Sittingbourne, Kent
  permanent,part-time

This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.


Senior Operational Scheduler


Swale Heating are one of the biggest and most recognised heating specialists in Kent. We have been operating since 1972 - meeting the heating needs of the South East of England. We are trusted by our customers to keep them safe and warm, every day of the year - this overriding objective drives everything we do.

We are currently looking to recruit a Senior Operational Scheduler, this is a fantastic opportunity to work with the largest independently owned heating company in Kent. Whether you are looking to further your career in this area or looking to work for a positive and forward-thinking company, this is the role for you.

Purpose of the role:


This role will be targeted at an experienced individual who will have accurate administration skills, excellent organisational skills, exceptional communication skills and proven to lead and manage a team.

We are looking for a confident leader who can lead and mentor, is responsible for a team to manage the customer journey to the high department service standards. You will ensure excellent customer service and communication is delivered as standard. The service is delivered in the most efficient and productive way, that engineers are planned in real time and will meet the appointment and SLA.
Supporting the Regional Operations Manager to deliver departmental performance KPIs. You will be required to plan and assist to ensure that your area is contractually compliant with all contractual stipulations. The role will be benchmarked against other areas and you will be responsible for ensuring targets are achieved.

Ideal Candidate:


You’ll have to think on your feet to find solutions to a wide range of customer enquiries. It’s a fast-paced demanding role and we are looking for someone who can handle the pressure and still give the amazing service our customers deserve. We want someone who will embrace change, and who will help embed it in successful change management.

Essential Qualifications & Experience:


• Qualified to A Level standard or Equivalent
• Excellent Customer Service skills
• Planning/Scheduling experience essential
• Geographical knowledge essential
• Excellent organisational skills
• The company operates extensive IT systems and mobile technology. You will be expected to familiarise yourself with the operation of
such systems.

Key Tasks:


• To carry out 1 to 1’s, to encourage continual self-challenge and to drive continuous improvement
• To be an expert in all regions and have knowledge of all contract requirements
• To resource labour and have the correct availability to the need of the SLA
• To be proactive in your approach and reduce the risk of escalation
• Manage client expectations and keep our customers updated at all times
• Liaising internally between teams
• Monitor KPI’s and take responsibility for your area performance
• Promote the company ethos and values through everything you do, and ensure your team uphold our values.
• Deal with customer complaints or queries in the first instance and where these cannot be resolved at point of call ensure that these are
logged with the customer experience team and monitor to closure.
• Deal with engineer queries and liaise daily with the Regional Operations Manager to drive first time fix
• Undertake periodic checks at strategic intervals during the day, report your findings of trends or patterns
• Ensure that all daily tasks are completed by the team and all work queues are clear
• Any other duties set to you by other Managers or Directors


Behavioural Competencies:


• Communications
• Customer focus
• Contribute to team success
• Quality Orientation
• Managing work and time utilisation

Location & Travel:

This role is based in our Head Office in Sittingbourne

Hours of work:

37.5 hour per week on a shift basis Monday to Sunday between 7am to 10pm


Advertiser: Direct Employer

Reference: Senior Operational Scheduler

Posted on: 2019-05-24 14:31:41

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Senior Operational Planner
  Competitive + Employee Benefits
  Sittingbourne, Kent
  permanent,part-time

This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.


Senior Operational Scheduler


Swale Heating are one of the biggest and most recognised heating specialists in Kent. We have been operating since 1972 - meeting the heating needs of the South East of England. We are trusted by our customers to keep them safe and warm, every day of the year - this overriding objective drives everything we do.

We are currently looking to recruit a Senior Operational Scheduler, this is a fantastic opportunity to work with the largest independently owned heating company in Kent. Whether you are looking to further your career in this area or looking to work for a positive and forward-thinking company, this is the role for you.

Purpose of the role:


This role will be targeted at an experienced individual who will have accurate administration skills, excellent organisational skills, exceptional communication skills and proven to lead and manage a team.

We are looking for a confident leader who can lead and mentor, is responsible for a team to manage the customer journey to the high department service standards. You will ensure excellent customer service and communication is delivered as standard. The service is delivered in the most efficient and productive way, that engineers are planned in real time and will meet the appointment and SLA.
Supporting the Regional Operations Manager to deliver departmental performance KPIs. You will be required to plan and assist to ensure that your area is contractually compliant with all contractual stipulations. The role will be benchmarked against other areas and you will be responsible for ensuring targets are achieved.

Ideal Candidate:


You’ll have to think on your feet to find solutions to a wide range of customer enquiries. It’s a fast-paced demanding role and we are looking for someone who can handle the pressure and still give the amazing service our customers deserve. We want someone who will embrace change, and who will help embed it in successful change management.

Essential Qualifications & Experience:


• Qualified to A Level standard or Equivalent
• Excellent Customer Service skills
• Planning/Scheduling experience essential
• Geographical knowledge essential
• Excellent organisational skills
• The company operates extensive IT systems and mobile technology. You will be expected to familiarise yourself with the operation of
such systems.

Key Tasks:


• To carry out 1 to 1’s, to encourage continual self-challenge and to drive continuous improvement
• To be an expert in all regions and have knowledge of all contract requirements
• To resource labour and have the correct availability to the need of the SLA
• To be proactive in your approach and reduce the risk of escalation
• Manage client expectations and keep our customers updated at all times
• Liaising internally between teams
• Monitor KPI’s and take responsibility for your area performance
• Promote the company ethos and values through everything you do, and ensure your team uphold our values.
• Deal with customer complaints or queries in the first instance and where these cannot be resolved at point of call ensure that these are
logged with the customer experience team and monitor to closure.
• Deal with engineer queries and liaise daily with the Regional Operations Manager to drive first time fix
• Undertake periodic checks at strategic intervals during the day, report your findings of trends or patterns
• Ensure that all daily tasks are completed by the team and all work queues are clear
• Any other duties set to you by other Managers or Directors


Behavioural Competencies:


• Communications
• Customer focus
• Contribute to team success
• Quality Orientation
• Managing work and time utilisation

Location & Travel:

This role is based in our Head Office in Sittingbourne

Hours of work:

37.5 hour per week on a shift basis Monday to Sunday between 7am to 10pm


Advertiser: Direct Employer

Reference: Senior Operational Scheduler

Posted on: 2019-05-24 14:31:41

I want to receive the latest job alerts for:

jobs in Sittingbourne, Kent

By creating a job alert, you agree to our Terms . You can change your consent settings at any time by unsubscribing or as detailed in our terms.

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  Farrer Barnes Ltd

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  Faversham, Kent

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