IT Technician
Dartford
VR/02514R

We are looking for an experienced IT Technician to join this fast growing, busy financial services company based in Dartford. You will be joining an IT team of 13. This is a loud, busy, rapidly growing company where the is certainly possibilities to advance your career whilst being involved in the latest technologies

Ideally we’re looking for an IT Technician who has at least 3 years experience at a 2nd-line role or similar, and has experience with the following: Active Directory, Office 365, Virtualisation (Hyper-V or VMWare) Windows Server 2008-2016, Windows 10, Switches/firewalls

There is a shift pattern for the role of IT Technician which consists of 2 weeks of early shifts, I week of mid shift and 1 week of lates. Also 1 Saturday and 1 Sunday per month are required. Working hours: 35hrs per week on a rotating shift pattern which covers 7.30am to 9.30pm and working weekends of 9.00am to 6.00pm


Benefits
· Competitive salary
· Annual/Quarterly Bonus
· Pension Scheme
· Private Medical & Dental Insurance
· Life Assurance
· 23 days holiday (rising to 28 following 5 years of service)
· Birthdays off and a day off for Christmas shopping
· Wedding/Civil Partnership Leave
· Perkbox Benefits
· Cost co Card Membership
· Gym Membership
· Option to buy and sell holiday


Duties & responsibilities of the IT Technician
· Diagnose and resolve software and hardware incidents, including operating systems and across a range of software applications
· To assist all users with any logged IT related incident when called upon
· To take ownership of issues by carrying out problem analysis to implement workarounds with the aim of restoring service to the customer as soon as possible
· Escalating incidents to other support teams / management where necessary
· To accurately record, update and document Incident and Requests using the IT Service Desk application
· To install and configure new IT equipment
· To resolve incidents and upgrade different types of software and hardware
· To resolve incidents with printers, copiers and scanners
· To maintain a first-class level of customer service at all times
· Ensuring that known issues and workarounds are documented and kept up-to-date to ensure that incidents can be resolved quickly and easily
· Ensuring that relevant Compliance and IT Security requirements are met and considered at all times, such as PCI
· Actively engaging and representing the team when working on company projects
· Procurement of IT hardware and software when required
· Actively support the SIP telephone system with changes as required
· Ensure that any issues that cannot be rectified internally are logged with external support companies and followed through to a resolution
· Flexible to rota out of hours service requests

Personal Profile of the IT Technician
· Excellent customer service skills
· Excellent communication skills (telephone and written)
· Excellent organisation and prioritisation skills
· Sound judgment
· Initiative
· Flexible
· Detail-oriented
· A full clean driving license with access to a car would be preferred due to the location and needs of this role

Technical skills required for the role of IT Technician
· Documented working experience with Microsoft Windows Environments, including Microsoft SQL, Exchange, IIS and other applications
· Experience with the following technologies would be advantageous:
Microsoft Windows (7, 8, 10) installation, support and troubleshooting
Microsoft Windows Server (2008,2012) installation, support and troubleshooting
Microsoft Exchange (2010, 2013) support and troubleshooting
Active Directory and file / folder level permissions
SQL Server (2008, 2012) administration (basic level)
Basic networking knowledge (TCP/IP, DNS / DHCP)
VOIP telephony systems; system development
Virtualisation technology (Hyper-V, VMware)
Knowledge of WatchGuard firewalls would be advantageous

Qualifications
· To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required.
· Experience with a Service Management Framework (ITIL, COBIT, etc.)
· MCSA / MCSE would be desirable

Experience
Proven experience in a similar role, within a similar industry or related field with experience in technical role and/or an equivalent combination of training and experience.

Apply for the role of IT technician today!