It Support Engineer

  • £28,000 to £32,000
  • Dartford, Kent
  • Iqual Ltd

We are a well-established Managed Service Provider actively seeking a full-time IT Support Engineer to work within our busy service desk department. This position will be based at our Head Office in Dartford, providing support to our client base of over 400 companies made up of both Corporate and SME clients. Whilst the position is mostly office based the successful candidate would be expected to travel and perform field-based work at these client’s sites based predominately in London and the Home Counties.

A full UK driving license is therefore required.

The role will primarily incorporate the network administration and support of the IT infrastructure and environment of our clients’ networks. You’ll also be given the opportunity to work on projects, both individually and within a team.

Job Accountabilities

Realistically set response expectations with the client based on contractual Service Level Agreements and manage this through to resolution

Implement, document and troubleshoot the IT Infrastructure at the desktop, user application, server and device level

Provides desktop and server IT administrative support to users across the United Kingdom

Administers software deployment, security updates and patches

Works autonomously to resolve complex problems in a multi-functional setting, assessing and communicating issues of technological impact

Follow IT policies and procedures meticulously, ensuring all appropriate approvals and processes are performed. Reviews IT control functions on a regular basis to ensure adherence to policies and controls

Identifies potential security weaknesses, recommend improvements to close vulnerabilities, implement changes and documenting upgrades/changes

Work with third party vendors to troubleshoot and resolve issues

Willing to provide out-of-hours support, including weekend work as required

Job Requirements

Ideal Experience:

MCP certification, or greater

Enterprise level Windows Server management and support

Active Directory & Group Policy

Microsoft Exchange 2010 and newer

Virtualisation (Hyper-V & VMware ESXi) management and support

Office 365

Backup processes & Business continuity – specifically StorageCraft ShadowProtect

Patch Management

Anti-virus – specifically ESET & Bitdefender

IP Telephony / VoIP – specifically Avaya IP Office

Networking protocols

Wireless networking experience

N-Central RMM

Autotask PSA

ITIL Framework experience

DBS Registered

Personal Qualities

Excellent interpersonal and communication skills, both written and oral

Organised, ability to work confidently under pressure

Highly motivated

Highly analytical and able to troubleshoot and prioritise needs, requirements and other issues

Able to work well both within a team framework and unsupervised, managing own workload and possessing a proactive work ethic

Methodical person with strong administrative skills and a keen eye for detail

Committed to continuous learning and a desire to develop within the role

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