Customer Services (Healthcare)

  • £19.5k
  • Sevenoaks, Kent
  • Active Assistance

Do you have experience in Customer Services and would like a rewarding full-time role with a difference? Alternatively, you may be looking for a change of career and would like a varied and busy position where no two days are the same. Previous experience is not required for the role but it is essential that you enjoy working in a busy, fast paced environment.

Active Assistance, based in Sevenoaks, Kent are looking for enthusiastic Customer Service professional to work Monday to Friday in the Care Coordination Team. Your role will be to schedule Care Assistants, known to us as Personal Assistants to work with our physically disabled Clients living independently at home. You will be working with a supportive and established team of Care Coordinators who strive on delivering the best service to our Clients. This post could suit someone with a retail or hospitality background where you can transfer your customer service experience to an office based environment.

What sets us apart from other Care Coordinator roles?

You are not required to personally provide cover for Clients care in the event of an emergency so your role is always focused on scheduling for the Client. We also have a dedicated recruitment team which means that whilst you are involved in the interview process, everything else will be taken care of.


The key focus for this Care Coordinator role is to deliver the highest quality and continuity of service to an allocated group of clients through efficient and effective resource planning. This will involve building and maintaining strong working relationships with clients, PA’s and colleagues in order to identify needs and requirements.


Scheduling assignments for Personal Care Assistants (PAs) using the allocation processes and procedures to ensure ‘best fit’ between PA’s skills and experience and Client requirements using Staff Plan.

Enter and maintain all relevant and required data to the Staffplan database system and Roster scheduling system, ensuring all records are kept accurate and up-to-date.

Prepare and maintain client records where appropriate on Staffplan.

Respond quickly and positively to client communications and liaise with Care Service Managers (CSMs) and other colleagues/departments as required.

Monitor PA travel claims

Provide out-of-hours cover including weekends

Work towards achieving measured KPI’s

Provide support to PA’s when required

Working with allocated CSM’s to ensure best knowledge of client – this will include visiting clients to discuss both general and specific requirements.

Interview prospective new PAs during the recruitment process.

Occasional visits to client homes with a CSM to complete a client home visit and further understand the needs of the client.


Good general education

Experience in a Service and/or Customer focused role would be beneficial

Excellent planning and organisational skills

Team player with excellent verbal & written communication skills

Close attention to detail

Good IT/Computer skills

Previous experience of scheduling or planning would be an advantage

Previous experience of working in an office environment is essential


22 days holiday plus bank holidays

Workplace Pension Scheme

Monday – Friday, 9.00am to 5.30pm

Out of hours on call cover as (you will receive an additional payment for this)

Access to funded training

Access to a 24/7 Employee Assistance Programme

We will be holding an informal coffee morning on Thursday 18th April, 9.30 am – 10.45am am at our Support Centre in Sevenoaks for applicants interested in applying and would like to find put more information about the role. To book a space please call the recruitment team on 01732 749175. We look forward to hearing from you.

No agencies please

Please note only successful applicants will be contacted

  • Advertiser: Direct Employer
  • Reference: AACC