This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.
Software Support Analyst - SQL
Dartford
up to £23,000 depending on experience
VR/02480J
Our well-established client provides specialist software system support, implementation, development and consultancy services. We are ideally seeking a confident candidate with good database and SQL skills (interrogating data, running queries, problem solving, etc.).
The main duties of the role will be:
· To handle helpdesk calls supporting specialist software
· Log and record all support cases and ensure that they are prioritised in accordance with the SLAs
· Ensure that all actions are recorded in the Helpdesk system
· Investigate the work and resolve all software issues in accordance with SLAs
· Provide users with timely updates regarding their call
· Advise the user on appropriate action and record all case actions
· Identify and escalate any calls to ensure SLAs are met
DESIRABLE requirements:
Previous experience working with Property / Investment Management systems such as: Yardi, Propware, MRI Software, Qube, Horizon, Manhattan, Tramps and/or ERP systems such as: JD Edwards, SAP, Oracle would be an advantage.
· Knowledge of written SQL
· Previous technical helpdesk experience
· You will be a motivated, proactive individual who is willing to learn new skills and take on a challenging role
· A basic knowledge/interest in programming
Advertiser: Agency
Reference: VR/02480J
Posted on: 2019-04-25 12:07:03
Send me Alert for jobs in:
Dartford, Kent
Email Address
KHR - Recruitment Specialists
£25000 - £27000 per annum + + Benefits
This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.
Software Support Analyst - SQL
Dartford
up to £23,000 depending on experience
VR/02480J
Our well-established client provides specialist software system support, implementation, development and consultancy services. We are ideally seeking a confident candidate with good database and SQL skills (interrogating data, running queries, problem solving, etc.).
The main duties of the role will be:
· To handle helpdesk calls supporting specialist software
· Log and record all support cases and ensure that they are prioritised in accordance with the SLAs
· Ensure that all actions are recorded in the Helpdesk system
· Investigate the work and resolve all software issues in accordance with SLAs
· Provide users with timely updates regarding their call
· Advise the user on appropriate action and record all case actions
· Identify and escalate any calls to ensure SLAs are met
DESIRABLE requirements:
Previous experience working with Property / Investment Management systems such as: Yardi, Propware, MRI Software, Qube, Horizon, Manhattan, Tramps and/or ERP systems such as: JD Edwards, SAP, Oracle would be an advantage.
· Knowledge of written SQL
· Previous technical helpdesk experience
· You will be a motivated, proactive individual who is willing to learn new skills and take on a challenging role
· A basic knowledge/interest in programming
Advertiser: Agency
Reference: VR/02480J
Posted on: 2019-04-25 12:07:03
I want to receive the latest job alerts for:
jobs in Dartford, Kent
KHR - Recruitment Specialists
£25000 - £27000 per annum + + Benefits
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