West Malling£28,500 p.a

Working for a leading Property Search Specialist alongside the Helpdesk Manager, the Customer Services Supervisor will be responsible for delivering award winning standards in customer care.

The role will involve that the team reach individual and group KPIs and SLAs. The Customer Services Supervisor will also act as an escalation point for customers.

Customer Services Supervisor Requirements:

* Experience in working in a fast-paced, customer service focused environment
* Knowledge of quality checks, assessments and performance reviews
* A proactive approach to process improvements
* Excellent time management, IT skills and strong written and verbal communication
* Ability to identify and implement training schedules.

This role would suit someone who has excelled in a customer service focused role and is passionate about helping a team deliver exceptional results.

The Customer Services Supervisor role is being handled by Morgan Jones Recruitment Consultants Limited who act as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. By applying for this job, you accept the Terms & Conditions, Privacy Policy and Data Protection and Information Security Policy which can be found on the Morgan Jones website.

Due to the high volume of applicants applying for all roles, we can only reply to candidates with the most relevant skills and experience. If you have not heard back from us within 48 hours of your application, please assume that you have been unsuccessful on this occasion.