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Customer Service Representative

  • £17500 - £19000
  • Tunbridge Wells, Kent
  • Barker Munro Recruitment Limited
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Customer Care Representative

Tunbridge Wells

£17500 - £19000

Barker Munro has a brand new opportunity to work within the Customer Relations team of a well known, highly successful Motor Insurer. You will proactively manage your own caseload of less complex and supplier complaints. In this role you will take ownership of individual cases and resolve complaints in line with agreed standards and FCA regulations, whilst ensuring the customer receives a first class service at all times.

Responsibilities:

• Proactively manage own caseload, ensuring all complaints are handled within required deadlines and FCA requirements, from receipt to conclusion. Ensure a fair and clear outcome is reached in accordance with TCF principles.

• For each complaint, establish telephone contact with customers to gain a full understanding of their concerns in order to progress to a fair outcome as quickly as possible. Make follow up contact to discuss the outcome reached.

• Liaise with other business areas to find quick solutions to the complaint. Contact internal and external parties for relevant information required to investigate and close the complaint.

• Escalate complaints where necessary to the wider complaints handling team for resolution.

We are seeking applications from candidates with customer service experience supported by knowledge of FCA and FOS regulatory guidelines. First class customer service skills and a positive approach are essential.

If you are interested in applying for the Customer Service role, please send your CV to Barker Munro Recruitment Ltd, using the relevant link.

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  • Advertiser: Agency
  • Posted on: 14/05/2019 22:11
  • Reference: BM13721