This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.
Are you passionate about IT and want to learn more and progress. Are you an ambitious and motivated candidate looking to join an expanding IT company based in West Malling.
Our rapidly expanding company offers opportunities for career progression, training and the chance to shape the future of our managed services division.
Package: Salary £16,000pa-£21,000pa, onsite parking, pension, training, bonus scheme, and excellent career progression.
The ideal candidate should have experience resolving complex issues over the phone and have a good understanding of IT.
The Role:
- Ensure all new tickets received are entered correctly
- Ensure the correct process is followed throughout the lifetime of the ticket and correct status is used throughout
- Responsible for the prioritising of tickets based on their severity and the customers' SLAs
- Ensure the customer has confirmed their satisfaction with the work supplied before marking the ticket as complete
- Be the first point of contact for all incoming phone calls, logging new tickets and updating customers on the progress of ongoing tickets
- Have sufficient 1st line support confidence to be able to answer questions raised on tickets and to ask relevant questions
- Be able to resolve incidents first time on the phone with clients using quick reference guides and technical documents
Personal Attributes:
- Must display a high level of organisational skill whilst under pressure
- Must be assertive and confident when dealing with people both internally and externally
- Must have excellent customer-facing skills and enjoy telephone interaction
- Must have high attention to detail and be able to follow a published procedure consistently
- Demonstrate an ability to multi-task
This is a fantastic opportunity to work for an established and expanding organisation that rewards hard work.
A current driving licence and own transport is desirable.
Job Type: Full-time
Salary: £16,000.00 to £21,000.00 /year
Advertiser: Direct Employer
Reference:
Posted on: 2019-03-12 12:52:00
Send me Alert for jobs in:
Kings Hill, Tonbridge and Malling, Kent
Email Address
Canterbury Christ Church University
£44,263 - £54,395 per annum
Service Operations Coordinator
Burtons Medical Equipment Ltd
Salary of £30,580 to £32,109 per annum dependent on experience
Recruitment Solutions South East Ltd
£25,000 + over time - up to £32,000
Burtons Medical Equipment Ltd
Salary Range per annum, £33,000 - £36,600 dependent on experience
This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.
Are you passionate about IT and want to learn more and progress. Are you an ambitious and motivated candidate looking to join an expanding IT company based in West Malling.
Our rapidly expanding company offers opportunities for career progression, training and the chance to shape the future of our managed services division.
Package: Salary £16,000pa-£21,000pa, onsite parking, pension, training, bonus scheme, and excellent career progression.
The ideal candidate should have experience resolving complex issues over the phone and have a good understanding of IT.
The Role:
- Ensure all new tickets received are entered correctly
- Ensure the correct process is followed throughout the lifetime of the ticket and correct status is used throughout
- Responsible for the prioritising of tickets based on their severity and the customers' SLAs
- Ensure the customer has confirmed their satisfaction with the work supplied before marking the ticket as complete
- Be the first point of contact for all incoming phone calls, logging new tickets and updating customers on the progress of ongoing tickets
- Have sufficient 1st line support confidence to be able to answer questions raised on tickets and to ask relevant questions
- Be able to resolve incidents first time on the phone with clients using quick reference guides and technical documents
Personal Attributes:
- Must display a high level of organisational skill whilst under pressure
- Must be assertive and confident when dealing with people both internally and externally
- Must have excellent customer-facing skills and enjoy telephone interaction
- Must have high attention to detail and be able to follow a published procedure consistently
- Demonstrate an ability to multi-task
This is a fantastic opportunity to work for an established and expanding organisation that rewards hard work.
A current driving licence and own transport is desirable.
Job Type: Full-time
Salary: £16,000.00 to £21,000.00 /year
Advertiser: Direct Employer
Reference:
Posted on: 2019-03-12 12:52:00
I want to receive the latest job alerts for:
jobs in Kings Hill, Tonbridge and Malling, Kent
Canterbury Christ Church University
£44,263 - £54,395 per annum
Service Operations Coordinator
Burtons Medical Equipment Ltd
Salary of £30,580 to £32,109 per annum dependent on experience
Recruitment Solutions South East Ltd
£25,000 + over time - up to £32,000
Burtons Medical Equipment Ltd
Salary Range per annum, £33,000 - £36,600 dependent on experience
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