Data Support Officer

  • £20,278 - £22,897 gross per annum
  • Canterbury, Kent
  • Porchlight

Location: Canterbury

Hours: 37.5 hours per week

Salary: £20,278 - £22,897 gross per annum

Contract: Permanent

Closing date: 9am 31 January 2019

Because like you, we’re dedicated to changing attitudes and changing lives.

About us:

At Porchlight, we’re passionate about helping homeless and vulnerable people to reach their full potential. Our vision is a fairer society where the most excluded are included and everybody has a safe place to call home and the chance to make a positive contribution.

The role:

We’re focused on delivering a quality service to provide the best possible outcomes and experience for the people we support. Our organisational database assists frontline staff in their daily work whilst providing vital statistical information to help us meet the needs of our clients and other key stakeholders, and to improve performance and engagement.

As part of this role, you will deliver training and provide ongoing support to staff, ensuring accurate reporting on our Salesforce platform. You will be friendly and approachable with excellent customer service skills. Experience of delivering training is essential and a previous role providing IT helpdesk support would be an advantage.

You’ll be part of a small team based in Canterbury but will also spend time in locations across Kent, providing on-site support and developing solutions to help us raise public awareness of our work by telling the stories behind the numbers.

Educated to A-level (or equivalent), you’ll have experience of applying filters to generate data reports and the ability to present the information in a clear and concise manner.

Benefits: As a member of the Porchlight team, you will have access to a wide range of employee benefits including:

free life insurance

25 days holiday per year (increasing to 30 days after 5 years’ service)

Porchlight pension scheme

To view a job description and apply, please visit and complete an application form.

The closing date for applications is 31 January with interviews scheduled for 7 and 8 February in Canterbury.

If you have any questions or would like to talk to someone about this role, please contact Joe Watkins on 07734595324 or email [email protected]

  • Advertiser: Direct Employer
  • Reference: PL795