1St / 2Nd Line It Support Engineer

  • £17,000 - £25,000 DOE
  • Sevenoaks, Kent
  • Proxar Limited

*** No recruitment agents please ***

Proxar Ltd is a well-established, successful & expanding IT Support and Consulting Company with a Headquarters in Sevenoaks Kent.

The 1st/2nd line Support Engineer will be responsible for general administration of servers, PCs, printers & networks. The role is centred on the support & maintenance of hardware and software located on customer’s sites in Kent and London. Candidates will ideally have recent experience in IT & live locally to Sevenoaks.

Proxar Ltd offers the successful candidate a modern, friendly office environment and good opportunities and benefits.

Tasks and responsibilities:

• Being 1st point of contact for Customers, understanding and recording of IT issues;

• Adding, Removing and modifying users and groups in Active Directory;

• Troubleshooting and maintenance of desktops, laptops and printers using remote software, over the phone and on site;

• Building, configuring and upgrading desktops and laptops;

• Configuration of iOS, Android and Windows phones;

• Keeping an accurate log of all technical faults in ticketing system;

• Liaise with external suppliers for warranty repairs;

• Carry out routine network maintenance tasks;

• Managing email, anti-spam and virus protection;

• collaborating with other departments & businesses;

• Maintaining records of assets and licences.

Key skills:

• Knowledge of Microsoft Office products;

• Knowledge of Operating Systems: Microsoft Windows 7-10, Microsoft Server 2012-16;

• Practical knowledge and experience in troubleshooting strategies;

• Organisational skills;

• Strong Communication skills;

• A meticulous & analytical nature;

• Capable of working well under pressure.

The successful candidate:

• Will have experience of providing IT Support and exceptionally strong customer service;

• Will have broad computer systems knowledge within a business environment;

• Will be flexible and demonstrate a desire to learn and develop;

*** No recruitment agents please ***

  • Advertiser: Direct Employer