Head Of Health And Safety - Quality And Compliance

  • £40,000 per annum
  • Cuxton, , Kent
  • Rapport Housing And Care

Rapport Housing and Care's Headquarters are situated near Cuxton Marina in Rochester, in a quiet area very close to the local mainline train station.

Rapport Housing and Care has a vacancy for a Head of Health and Safety, Quality and Compliance to work full time, based at HQ-Cuxton.

As a senior manager, the post holder is responsible for leading and driving safety, quality and regulatory compliance to achieve the best service standards and outcomes.

Key responsibilities will include:

o Work with the Directors to develop an effective health and safety and quality strategy.

o Lead/support implementation of the health and safety and quality strategy and related organisational learning.

o Lead the smooth and timely management of the Safeguarding and Health and Safety Forum.

o Leading and developing processes and systems to ensure compliance with regulatory best practice.

o Promoting collaboration and transfer of best practice within and between locations.

o Report writing for the Board and Company Directors Monitoring accidents and incidents, including analysis

o Lead quality and health and safety programmes and projects when required

o Be the organisations Data Protection Officer (DPO)

o To lead and develop the Emergency and Business Continuity Plans.


o Health and Safety and Quality improvement

o Work with Directors to develop an effective health and safety and quality strategy

o Lead the implementation, monitoring and review of the health and safety and quality strategy and Governance Framework in line with the Companys objectives and priorities ensuring that they reflect changing legislation and regulations.

o Ensure the health and safety and quality Strategy and Governance Framework support continuous improvement and the delivery of high standards.

o Ensure good governance techniques and tools are embedded in the Companys decision making, planning and performance management processes.

o Co-ordinate the development of health and safety information published on the Companys website to promote the implementation and delivery of safety improvement plans.

o Provide leadership, specialist advice and support to the Companys Board, Senior Managers and staff in relation to developing safety improvement initiatives to deliver compliance with the Companys statutory health and safety obligations.

o Lead the development and delivery of safety scorecards/dashboards by working with Directors and Senior Managers to develop appropriate health and safety metrics and indicators to promote continuous improvement.

o Develop, review and implement health and safety policies and procedures

o Lead and set the direction for effective health and safety management and practices to ensure that risks are dealt with responsibly and proportionately

o Develop and monitor KPIs related to health and safety as requested

o Deliver health and safety and/or compliance training where required

Compliance and assurance

o Review plus interpret new national and/or regional guidance and/or legislation relating to health and safety and compliance as well as identify local implementation for the Company.

o Ensure processes and systems are in place across the organisation to maintain the Companys CQC registration, including variations to registration which reflect the changing regulated activities and locations of the Company.

o Ensure appropriate CQC compliance monitoring programmes and processes are in place to be able to evidence compliance and work with the Head of Care Operations to ensure awareness of and readiness for external inspection and registration validation.

o Oversee all external assessments of the Companys services (e.g. CQC visits etc) and ensure recommendations from these are acted upon by the Company.

o Ensure there are systems in place to co-ordinate monitoring and follow-up of recommendations from internal and external audits

Safeguarding and Health and Safety Forum

o Manage the Companys Safeguarding and Health and Safety Forum, ensuring there is an annual cycle of business in place to address internal and external reporting requirements, also that there is a high quality agenda, minutes and papers, and regular reports from this group are available to the Finance and Audit Committee.

o Policy management Lead the Companys policy management processes, including compliance and governance. Ensure the Company has arrangements in place for the effective initiation, consultation, approval and continuous review of health and safety policies and procedures.

o Financial responsibility Responsibility for managing any departmental budget / approved project implementation costs and benefits delivery, including realising agreed financial savings.

o Planning and reporting Produce and/or co-ordinate the production of cyclical, routine, periodic and ad hoc analysis, information, data and high quality reports for Directors and Finance and Audit Committee.

o Provide expert advice, information and support to senior managers and committees on matters relating to health and safety, Data Protection (including the General Data Protection Regulations) and Compliance as well as ensure the Company is kept informed of statutory changes.

o Provide quarterly along with annual reports on accidents and incidents for the Director of Operations, including recommendations



Educated to degree level (or equivalent) - Essential

Postgraduate qualification or equivalent level of knowledge - Desirable

Relevant professional qualification - Desirable

NEBOSH Diploma Qualification or equivalent - Essential


Experience and working knowledge of risk management - Essential

Experience of working as a senior manager for at least 3 years - Essential

Experience of investigations and analysis - Essential

Experience of CQC inspections - Essential

Experience of business process mapping to identify and deliver change - Desirable

Effective analytical and problem solving skills. Ability to analyse complex facts and situations and develop a range of options - Essential

Experience of report development and writing; ensuring the accuracy of information and effective communication to different audiences - Essential

Experience and working knowledge of Data Protection and GDPR - Essential

Experience and working knowledge of Health and Safety in CQC regulated services and Social Housing - Essential


Working knowledge of the application of risk management systems and techniques - Essential

Data Protection Act including GDPR - Essential

Demonstrable understanding of the CQC regulatory and compliance frameworks - Essential

Working knowledge of health and safety legislation and ability to research good practice protocols - Essential

Knowledge of health and safety systems and development of quality KPIs - Essential

Experience of developing and implementing strategies, policies, guidelines and projects - Essential


Excellent written and verbal communication (including presentation) skills, is able to communicate highly complex information that may be difficult to understand to internal and external stakeholders and make presentations

to internal and external groups - Essential

Excellent interpersonal skills and have the ability to communicate concerns, complex / contentious issues in a diplomatic manner that does not offend or escalate - Essential

Proven ability to analyse complex problems and to develop and successfully implement practical and workable solutions to address them - Essential

Negotiation and influencing skills, with the ability to make informed decisions - Essential

Ability to implement change projects / programmes - Desirable

Ability to deal with changing priorities, work to tight deadlines and be flexible - Essential

Ability to motivate, empower and facilitate teams from different professional disciplines to be proactive in risk management and health and safety improvement - Essential

Ability to work collaboratively with staff at all levels across the Company and with external stakeholders and committed to teamwork - Essential

Good standard of numeracy and literacy - Essential

Experience of working with Microsoft Word, PowerPoint, Excel, Outlook and Access - Essential


Self-motivated, enthusiastic and keen to learn - Essential

Ability to adapt and work flexibly when required - Essential

High level of attention to detail and accuracy - Essential

Determination and has the ability to achieve deadlines - Essential

Ability to work as a team member as well as using own initiative - Essential

Be able to work effectively within a multi- disciplinary team and establish relationships across the Company and with outside organisations - Essential

Excellent communication skills and the ability to manage difficult situations - Essential

Problem solving and decision making skills - Essential

Punctual, with a good attendance record - Essential

Smart appearance and professional attitude - Essential

Ability to work closely with senior managers and staff at all levels - Essential

Able to demonstrate systematic approaches to work - Desirable

Full driving license with own transport and willing to travel to other locations in the Company - Essential

For the right candidate, this is a marvellous opportunity to join an established, growing organisation in the heart of Kent.

Benefits of working for Rapport Housing and Care include:

o 30 days paid holiday

o Comprehensive Induction and Training Packages Continual professional development

o Stakeholder Pension Scheme

Confirmation of all appointments is subject to proof of Eligibility to Work in the UK, satisfactory Enhanced DBS clearance, satisfactory references, satisfactory numeracy and literacy assessments and medical clearance.

If you have any questions about the role or about Rapport Housing and Care, please feel free to contact HR on 01634 729137.

Otherwise and to apply, please click on the apply now button and complete the online form.

PLEASE NOTE: applications that do not include full education and work histories (with gaps between jobs explained) may not be considered.

Rapport Housing and Care offers Supported Housing and Residential Care to older people with physical frailty and Dementia across Kent.

Rapport Housing and Care values the diversity that exists in all our communities and works towards this being reflected in our workforce.

Charity No: 254140.

  • Advertiser: Direct Employer
  • Reference: CVM15339