Customer Service Agent

  • £17,500 - £19,000 + Discretionary Bonus
  • Chatham, Kent
  • Vanquis Bank

Vanquis Bank – Customer Service Agent

Life feels better when you love your job....

Here at Vanquis we do, and it’s what we believe has contributed most to our success.

We are a credit card provider who put our customers at the heart of everything we do and we achieve that through the people we employ. We are specialists in the non-standard credit market, lending responsibly to over 2 million customers, whilst providing information and support to help them manage their finances.

The role of Customer Service Agent in our Customer Service department involves welcoming and engaging our card holders on a range of subjects, assisting with queries, and advising with factual information that could be beneficial to each customer situation.

You will deal with a high volume of customer queries, providing memorable customer experiences throughout. With accessible, approachable managers and lots of training, you will quickly develop your skills and build your knowledge about our products, services and systems.

You don’t necessarily need contact centre experience, if you’re a clear communicator and passionate about providing the best service possible then this could be the career for you. All of our new Customer Service Agents receive full training when they join us, and enrol in an on-going training scheme thereafter, to ensure they are fully competent and ready to offer the best possible service to our customers.

What are we looking for?

•Self-motivated individuals, able to make an immediate impact on our business by building rapport with customers and demonstrating excellent communication skills.

•The ability to show genuine care and passion in surpassing customer expectations

•People who pay strong attention to detail and have the ability to remain calm, positive and enthusiastic – even during busy periods.

•The ability to demonstrate a flexible attitude to work and changing demands

•Those who are driven by the achievement of personal and team goals and thrive in a target focused environment.

Additional Benefits:

•22 days paid holiday + bank holidays

•Pension Scheme

•Monthly Incentive Scheme

•Share Save plan

•Childcare Vouchers

•Free fruit

•Subsidised canteen and vending machines

Please note that the start date for this role is on Monday 7th January so candidates applying for this role need to be available to start on this date.

We welcome applications from every area of the community, regardless of age, gender, race, nationality, colour, ethnic origin, disability, sexuality, religion or beliefs, and believe that everyone should be treated fairly and consistently. We are TCF (Treating Customers Fairly) ambassadors and believe that everything we do as a company should benefit our customers.

Please note: Should we wish to progress your application we will contact you within four weeks of your application. If you do not hear from us within four weeks, unfortunately, your application has been unsuccessful.

On occasion we identify alternative roles that may be suitable for applicants and therefore we may retain your CV for up to 6 months for this purpose. If you do not wish us to contact you or hold your CV on file for 6 months please contact us.

  • Advertiser: Direct Employer
  • Reference: CAACS/12/18