Barker Munro Recruitment, is working with an employer of choice in West Malling, that is currently looking to add an Operations Assistant to their busy Pet Insurance department.
The operations assistant is a customer service and telephone based role, however, there is no sales involved. You will be working within a friendly and professional team, within a call centre setting, in beautiful surroundings, assisting in the provision of outstanding levels of customer service to their Clients and Policy Holders.
In essence, you will handle inbound calls from customers wishing to register new claims on their helplines, updating the system with information, handling any basic enquiries, completing administrative tasks to a high standard, but ultimately excelling in delivering outstanding levels of customer care (working to the principles of Treating Customers Fairly, or as you would wish to be treated) and generally assisting with the smooth transition of their claims journey.
The only outbound calling will be to update a client with their claim status, when required.
We are searching for applicants who have previously worked within Insurance or Financial Services environment and to have had customer service experience. You will receive training and support in order to work in line with both industry and company quality standards.
This is a full time position, working 36.25 hours per week, every week, Monday to Friday
If you are looking for a role within Insurance this is a great opportunity for the successful applicant so please send your CV to Barker Munro Recruitment Ltd by using the relevant links.
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