Please apply directly to our website: https://www.sleepinggiantmedia.co.uk/careers/

ROLE: Account Director
DEPARTMENT: Client Services - AM Team
LOCATION: Folkestone, Kent/Hybrid - The candidate will need to be based in the UK as they will be required to visit our office in Folkestone for training/team days/client meetings. This is a hybrid role with a minimum of three days a week in our office.
DURATION: Permanent and Full Time.
PACKAGE: DOE.

OVERVIEW

Sleeping Giant Media is a multi-award-winning digital marketing agency with clients across the UK and Europe. We’re looking for an Account Director to join our team.

We champion diversity and flexibility, and we value the unique contributions of every team member. If you’re excited about tackling fresh challenges and growing your skills in a dynamic digital marketing environment, we’d love to hear from you.

The successful candidate will be a strategist, a Sleeping Giant Media brand ambassador, and an effective project manager. You lead, develop and understand digital strategies for our clients, and ensure they are delivered to an exceptional standard by working effectively with all teams in the department. You are also capable of communicating Search (SEO/PPC/Content) related material to a high level. You will be responsible for a portfolio of clients' accounts across multiple industries. You'll be supported in developing responsibility for a team of Strategic Account Managers.

THE ROLE

As an Account Director, you will:

Lead the strategy for a portfolio of clients across diverse industries, translating business goals into actionable digital marketing strategies using the SOSTAC model.
Be accountable for meeting and exceeding external KPI targets while overseeing the performance of your client accounts and team.
Serve as the primary point of contact for clients, maintaining excellent communication and fostering long-term relationships.
Oversee and mentor a team of Strategic Account Managers, ensuring their personal and professional development.
Manage internal processes, ensuring timely and high-quality delivery of client work in collaboration with cross-functional teams.
Be hands-on in client meetings, business reviews, and strategy development, ensuring clients receive exceptional service and measurable outcomes.

THE PERSON

We’re looking for someone who:

Is a natural leader and motivator, capable of building strong relationships with clients and mentoring a team.
Demonstrates problem-solving expertise, keen attention to detail, and an adaptable mindset.
Is highly organised, able to manage multiple projects and dynamic priorities while meeting deadlines.
Thrives in a collaborative environment but is equally comfortable working independently.
Possesses strong problem-solving skills and a keen attention to detail.
Communicates complex concepts clearly and effectively, both in writing and presentations.
Is a team player with excellent presentation skills and the ability to contribute meaningfully in collaborative settings.


REQUIREMENTS

To succeed in this role, you should have:

Proven experience in account management, client services, or a similar role, within a digital marketing agency.
A strong understanding of SEO, PPC, and content marketing strategies, with the ability to communicate these at a high level.
Analytical skills to interpret data and provide actionable insights.
A track record of building and sustaining long-term client relationships.
Proficiency with tools such as Google Analytics, Screaming Frog, and SEMRush.

TOGETHER

At Sleeping Giant Media, we are more than just a digital marketing agency, we are a purpose-driven community committed to excellence, innovation, and positive impact. Since 2008, we’ve grown by building meaningful relationships and nurturing the potential of our team members. Part of our success is through our values - we all have to wear CAPES. That is, we have to be a great Communicator, Accountable, Positive, Effective, and Self-Aware.

Communicator: We prioritise transparency and relationship-building in all our interactions.
Accountable: We take ownership of our actions, knowing that trust is essential.
Positive: We approach challenges with enthusiasm and a solution-oriented mindset.
Effective: We innovate to deliver outstanding work efficiently.
Self-Aware: We are committed to continuous learning and growth, both personally and professionally.

These values guide us in everything we do, from how we interact with clients to how we treat each other within the organisation. We aim to be more than just good, we aim to be GIANT.

The team is made up of people from different walks of life, who all share the common goal of exceeding expectations for their clients. They are responsible for designing unique and highly technical strategies for their clients to achieve higher levels of engagement and ROI through search engine optimisation and paid search.

We are a dedicated bunch of people in multiple phases of growth. Some have years’ experience, some are starting out in their journey. They collaborate with the wider client team on our One Team approach, this ensures we are driving growth for all our clients; our strategy is always client first. The team all want to thrive in their environment, drive the business forward, and deliver an excellent service for their clients.

GROWTH & DEVELOPMENT

At Sleeping Giant Media, we invest in our people. You’ll receive continuous development opportunities, including certifications, mentorship, and the chance to grow within our team. With regular personal development reviews and professional development opportunities, we help you achieve your career goals.

B CORP COMMITMENT

We are proud to be going through the B Corp certification process, which highlights our dedication to balancing profit with purpose. This certification will be a testament to our commitment to social responsibility, environmental sustainability, and positive community impact.

We strive to use our business as a force for good. Our operations are designed not just to be profitable but also to be sustainable, equitable, and beneficial to our community. We are dedicated to achieving Net Zero by 2038, hosting zero-waste events, and constantly improving our environmental impact. By making responsible choices, we aim to drive positive change and inspire others to do the same.

As part of our mission to promote social and environmental responsibility, all employees at Sleeping Giant Media are expected to:

Practise sustainable work habits, including reducing waste and energy and supporting recycling programs.
Participate in community outreach programs and charity events.
Maintain transparency, fairness, and integrity in all business practices.
Support diversity, equity, and inclusion initiatives within the workplace.
Contribute to ongoing efforts to enhance our social and environmental performance.

BENEFITS

We believe in fostering a supportive and collaborative environment where you’re encouraged to take ownership and enjoy the autonomy in your role. Our benefits package is designed with you in mind, offering a healthcare cash plan for both you and your family, covering things like dental and optical, as well as 24/7 access to doctors and counsellors. We understand the importance of flexibility, so we offer adaptable working arrangements alongside an Employee Assistance Programme (EAP) for additional support. Plus, our office is stocked with free drinks, snacks, and games to keep things fun.

We’re also big on continuous learning, so you’ll have plenty of opportunities for growth through training, conferences, and external development. We believe in working hard and celebrating success together, which is why we organise regular social events, whether it’s a fun day out or a casual evening with the team. You’ll also benefit from a pension scheme with a salary sacrifice option, 10 days of paid sick leave, and plenty of opportunities to get involved in charity initiatives. Once you’ve passed probation, you’ll unlock even more perks, like profit sharing and unlimited holiday. And, because we love to celebrate, we make sure you get your birthday off, and we throw fantastic Christmas and summer parties. All in all, we’ve created a space where you can grow, thrive, and truly enjoy the work you do.

EQUAL OPPORTUNITY STATEMENT

At Sleeping Giant Media, we believe in promoting equality and diversity in all aspects of our business. We are committed to providing equal opportunities to all employees and clients regardless of race, gender, ethnicity, age, religion, sexual orientation, or disability. We strive to create a welcoming and inclusive environment where everyone feels valued, respected, and empowered to awaken their full potential. We actively work to eradicate discrimination and bias from our practices and policies, and we continuously educate ourselves and our team members on the importance of diversity and inclusion in the workplace.

OTHER INFO

We welcome people from all walks of life, so if you need us to make any adjustments for you to be able to take part in our recruitment, just let us know.

PLEASE NOTE: Our interview process will involve getting in touch with you over email - never WhatsApp. And we will never ask for any payment or payment information from you. If in doubt, just get in touch!

Please apply directly to our website: https://www.sleepinggiantmedia.co.uk/careers/


NO RECRUITMENT AGENCIES PLEASE