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Application Form

Retail Assistant

Up to £23,000 pro rata

Tunbridge Wells, Kent


Are you ready to jump in?

This is a fantastic opportunity for a Retail Assistant to join the team at our popular charity shop in the heart of Tunbridge Wells. The shop has a great atmosphere, and our staff and volunteers pride themselves on offering a welcoming environment and excellent customer service.

As a member of the core shop team, you will help plan, deliver and oversee the daily activities of the shop, including rotas, donations, stock management and preparation, merchandising and visual display, promotional events and online sales. The role requires a good standard of written work and basic maths as you’ll be responsible for internal and external communications, as well as the financial activities associated with shop work.

The charity shop income directly helps the people Imago works with… Young Carers, disabled children, older people, Adult Carers and adults with complex needs. You’ll help promote these activities by engaging with customers and donors.

This role is part-time (21 hours), working across Monday to Friday and alternate Saturdays, with a competitive salary and excellent benefits. We’re looking for someone who is self-motivated, has excellent communication and organisational skills, and ideally with experience of mentoring colleagues or volunteers. Retail experience would be an advantage.

It’s quite a physical job and you will be on your feet much of the day. You should be fit to move donations and stock. It’s a great way to achieve your daily step count!

Don’t wait… apply today.

We offer our employees:
• Inclusive values-based environment
• Competitive remuneration package
• Workplace pension scheme
• Generous 31 days annual leave entitlement plus bank holidays
• Benenden Health Care
• Death in Service Benefit
• Cycle to Work Scheme
• Employee Supported Volunteering scheme
• Development opportunities
• and more

Imago is committed to Safer Recruitment practices, and the post is subject to references and an enhanced Disclosure and Barring Service check.
Please either submit your CV with a short covering note or visit our website at for full details.
Imago recognises that many people in our society experience discrimination or lack of opportunity for reasons that are not fair. We aim to create a culture that respects and values each other’s differences, and see these differences as an asset, as they improve our ability to meet the needs of the organisations and people we work with. We proactively seek to increase opportunities for inclusion, and celebrate diversity across our organisation and within communities.
Imago recognises its duty to safeguard and promote the welfare of the children, young people and adults at risk who access its services or with whom it comes into contact.

About Imago
Imago is a well-respected social action charity working across Kent, Medway, East Sussex and London. Through our services and projects, we aim to support independence, reduce social isolation and empower individuals and communities.

We deliver a wide range of services to children and young people, older people, carers, and volunteers, in partnership with funders, public sector commissioners and private sector sponsors.

We apply our commitment to excellence, evidencing impact and safeguarding vulnerable people to all aspects of our work.

Contact Details

Cover Letter

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