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Service & Repair Technician
Salary Range per annum, £33,000 - £36,600 dependent on experience
Marden, Maidstone, Kent
Burtons Medical Equipment Ltd
Due to continual growth, we have an exciting opportunity for a Service & Repair Technician to join our Service Division Team.
About Us
Burtons Medical Equipment is an industry-leading manufacturer, distributor, and equipment aftercare support provider for a comprehensive range of Veterinary capital equipment – “from
anaesthesia to x-ray, Burtons is the Home of Veterinary Equipment”.
We are a proudly independent, family-run organisation, headquartered in the heart of the Kentish countryside, providing an equal parts friendly, comfortable, and professional working
environment. We place the utmost importance on offering extensive opportunities for ongoing training and career development to dedicated individuals, with an overarching ethos of “innovation, quality and service excellence” that is driven by this ongoing investment in our Teams.
The Role
An excellent opportunity for a highly competent Service & Repair Technician to join our Service
& Repair Centre Team. The role is based at our Headquarters in Marden, Kent, and provides
support to our customers, both in the UK and across Europe. In this position you will undertake troubleshooting, diagnostics, and reactive repairs on Veterinary specific devices such as, patient monitors, infusion devices, and patient ventilators as well as performing preventative maintenance inspections and routine servicing on end users’ equipment to ensure, performance reliability and compliance.
You will be responsible for accurately documenting all service and repair activities throughout
the service lifecycle utilising our Company's ERP system whilst maintaining adherence to
Departmental procedures, Service Level Agreements (SLAs), and Company standards in all
service deliveries. This will involve collaborating with cross-functional Teams, including
engineering, assembly, and quality assurance, to address technical challenges and contribute
to the development of effective solutions.
In addition, a key responsibility will be to coordinate closely with Original Equipment
Manufacturers (OEMs) and third-party suppliers to procure spare parts, technical manuals, and
technical support as necessary.
Successful Candidate
The successful candidate will possess an established background working as a Service &
Repair Technician in an electronics engineering, biomedical or associated field, with a
proficient knowledge of electronic circuits, mechanical systems, and software interfaces. They
will demonstrate a proactive approach and be adept at managing multiple tasks
simultaneously in a fast-paced environment. Excellent communication and interpersonal skills
are essential, as the role involves regular interaction with Customers, together with a detail oriented approach with a commitment to maintaining accurate records and documentation.
The ideal candidate will thrive in a collaborative Team environment and exhibit a passion for
delivering outstanding Customer Service.
The Role Requires
Minimum of 3 years’ experience working as a Service & Repair Technician
Technical qualifications ideally to a minimum of Level 3 Electrical and Electronics
Engineering
Excellent verbal and written communication and interpersonal skills
Efficient and accurate data entry skills and record maintenance
Ability to multi-task in a challenging environment
Excellent time management
The drive for continuous personal growth and development
The Package
Salary Range per annum, £33,000 - £36,600 dependent on experience
Full-time contract, 40 hours per week, Monday to Friday
33 holiday days per year (inc. bank holidays)
Contributory pension scheme
Opportunities to train and progress
Countryside-based head office, within walking distance of mainline train station
On-site car parking
Staff events, such as the Big Summer Party and Awards Scheme
Location
Burtons Medical Equipment Ltd, Marden, Kent. TN12 9QD
Contact Details
Cover Letter
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