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Claims Handler
£30000.00 - £35000.00 per annum
Billericay, Essex
MW Appointments
Our client who is an Insurance Broker is looking for a Claims Handler to join their expanding Claims team in the Essex office. The purpose of the role is to handle a caseload of Commercial Claims from start to finish.
Main Duties:
* Handling claims from inception through to settlement
* Taking notifications of claims dealing with the query as appropriate and gathering relevant information from the customer and entering it into the Company computer systems, as appropriate
* Answer the telephone in a polite and professional manner
* Having a thorough understanding of policy wordings enabling sound and knowledgeable advice to be given to clients.
* Analysing a claim made by a policy maker
* Guiding policyholders on how to proceed with the claim
* Contacting third party services as and when required.
* Ability to recognise a potentially fraudulent claim and understanding the process to follow
* Ensuring fair settlement of a claim and understanding cases where full payment may not be made.
* Recognise if the customer call / query needs to be passed to a senior member of the team to advise or resolve.
* Ensure that any customer complaints are identified and handled strictly
Essential Skills Required:
* Previous experience within a similar Claims role
* Good knowledge of Commercial Insurance risks
* Excellent written and verbal communication skills
* Confident with all relevant MS office packages
Desirable:
* Good organisation skills
* Use of Open GI
* High attention to detail
* Ability to work independently and as part of a team
What you need to know:
* Permanent role
* Based in Essex
* Salary between £30,000 - £35,000
* A great opportunity to join a growing organisation with lots of training and development opportunities.
* A very inclusive and fair opportunities employer
REF: 9647
Interested? Please apply today and we will contact you by return.
MW Appointments has been recruiting in the Insurance market since 1992, so you will benefit from partnering with a market leader who possess in-depth technical understanding, comprehensive market in-sight, excellent market intelligence and well-established relationships with companies across the insurance sector.
MW Appointments is acting as an Employment Agency in relation to this vacancy.
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