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Complaints Manager - Insurance/Finance

£with experience + benefits

Tunbridge Wells, Kent

Recruitment Solutions South East Ltd

*Hot Vacancy, Ready to Recruit Now!*

Are you experienced within complaints management and mitigation and seek a new challenge locally?
Want to work as part of a company committed to customer experience and continual improvement?
Seek a role with opportunity to take on responsibility, and with genuine value creation for customers?

If so... this is the role for you!

Chance to join a thriving company, through an exciting phase! Highly established, award-winning in the sector, and with a positive attitude to change and process development... this is a superb company to be part of!

Based from their regional offices, between Tonbridge and Tunbridge Wells (great working environment!), this is an opportunity to play a crucial role in managing customer experience and driving it forwards.

Day to day, you will be involved with all areas of complaint management from customer interaction, to analysing and presenting solutions, ensuring fulfilment of regulatory requirement, identifying trends, mapping and improving processes, working cross functionally to implement training and procedure improvement, reporting and analysis for management and regulators, process documentation writing, and much more!

Strictly Mon-Fri 37,5 hr week - based locally! Ideal chance to build work life balance, or migrate your career to the local market

Salary + benefits - appropriate to experience level

Experience from any sector considered albeit complaints handling/management within an FCA regulated sector (insurance or similar) is preferred

Could be a great chance to move away from a call centre role, or to take on a career progression role with more responsibility!

Apply now to be considered, or better, contact Miles Dutton on 01892 540054 to discuss in confidence!

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